Your new company
A well-established organisation is looking to expand its operations team with the appointment of both permanent and 12-month FTC Customer Service Coordinators. This is a fast-paced, customer-focused role where you'll play a key part in coordinating service delivery, liaising with suppliers and ensuring work is completed to the highest standards.
Candidates with B2 B customer service experience and those who have worked within a security control room, monitoring centre or security operations environment are particularly encouraged to apply.
Working as part of a supportive team, you'll be joining a business that values collaboration, attention to detail and delivering an excellent customer experience.
Your new role
You'll act as a central point of contact for customers, suppliers and internal stakeholders, helping to ensure jobs are scheduled, completed and quality checked efficiently.
- Booking and coordinating work requests on behalf of customers
- Liaising with local suppliers and contractors to arrange completion of jobs
- Monitoring the progress of ongoing work and providing updates where required
- Reviewing inspection reports and carrying out quality checks before issuing them to customers
- Maintaining accurate records and updating internal spreadsheets and systems
- Resolving customer queries over the phone and via email
- Working closely with colleagues to ensure service levels and customer expectations are achieved
What you'll need to succeed
To be successful in this role, you'll be a confident communicator who enjoys speaking with customers and thrives in a busy operational environment.
- A minimum of two years' customer service experience within a phone-based role
- Ideally, experience providing B2 B customer service and managing relationships with business customers
- Previous experience within the security industry, security operations, monitoring services or a security control room environment would be highly advantageous
- Strong communication and relationship-building skills
- Experience using spreadsheets and maintaining accurate records
- Excellent organisational skills and the ability to manage multiple tasks simultaneously
- Strong attention to detail, particularly when reviewing documentation and reports
- A proactive and solutions-focused approach to problem-solving
- The ability to work effectively both independently and as part of a close-knit team
- Confidence working with various systems and administrative processes
What you'll get in return
- Competitive salary of 27,000 and benefits package
- Full-time, permanent opportunity
- Office-based role in Radcliffe
- Comprehensive training and ongoing support
- Friendly and collaborative team environment
- Varied and rewarding workload with genuine responsibility
- Opportunities to develop your skills and progress your career
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Customer Service Coordinator in Radcliffe employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
