ASE Recruitment are specialist recruiters in the social housing and social care sectors, providing temporary staffing to work within a variety of 24-hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire.
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We have a fantastic opportunity for an experienced
Property Services & Operations Manager (PSOM) to lead property compliance, operational delivery, and service performance across supported accommodation and housing services in St Helens.
This is a senior operational role with real impact — ensuring homes are safe, compliant, well-maintained, and services are delivered effectively to vulnerable individuals.
The Role - What You'll Be Doing
As PSOM , you'll provide operational leadership across property services and housing operations, ensuring compliance, quality, and value for money.
Key responsibilities include:
Lead and oversee property services, maintenance, and compliance functions
Ensure all properties meet Health & Safety, statutory, and regulatory requirements
Oversee voids management , turnaround times, and lettable standards
Manage planned and reactive maintenance programmes
Monitor compliance areas including gas, electric, fire safety, asbestos, legionella
Work closely with housing, support, and finance teams to ensure service continuity
Manage and support Team Leaders, Service Co-ordinators, TSOs, and operational staff
Oversee budgets, expenditure, recharges, and contractor performance
Ensure accurate reporting of KPIs, compliance data, income, and operational risks
Investigate and resolve service failures, complaints, and escalations
Support safeguarding processes and ensure risks are managed appropriately
Act as the operational point of escalation for complex property or tenancy issues
Ensure policies, procedures, and best practice are consistently followed
About You - What We're Looking For
Proven experience in property services, housing operations, or supported accommodation
Strong knowledge of social housing legislation and compliance requirements
Experience managing multi-site services or regional portfolios
Confident leading and influencing operational teams
Excellent understanding of Health & Safety and risk management
Experience working with vulnerable client groups
Strong financial awareness including budgets, recharges, and cost control
Ability to analyse data and produce clear operational reports
Comfortable working autonomously with accountability for outcomes
Excellent communication and stakeholder management skills
Full UK driving licence and willingness to travel
Why Join This Role?
Senior leadership role with real operational influence
Opportunity to shape and improve property and housing services
Work within a values-led organisation supporting vulnerable people
Varied role combining strategy, compliance, and hands-on leadership
Competitive salary and long-term opportunity
Safeguarding & Equality
This role requires an Enhanced DBS check with barred list clearance (Adults) .
ASE Recruitment is committed to safeguarding and promoting the welfare of children, young people, and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. xrnqpay
We value diversity and are an equal opportunities employer , and we encourage individuals of all backgrounds to apply. Passion and dedication to making a positive difference to the services we support are what matter most to us
Property Services Operations Manager employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
