Property Repairs Administrator

Job Title: Property Repairs Administrator
Location: Bishop Auckland, DL14 (4 days per week) and Seaham, SR7 (1 day per week), office based
Start Date: ASAP
Contract Type: Temporary until January, with possible extension
Weekly Hours: 35 hours per week
We are recruiting for a Property Repairs Administrator to provide temporary administrative support within a busy housing repairs team.
The role will mainly be based at the Bishop Auckland office, with one day per week at the Seaham office. A full driving licence and access to a vehicle are required to travel to both locations.

Key Responsibilities

• Manage the team inbox, sort referrals and prepare summaries.
• Log correspondence and letters accurately on Salesforce.
• Produce reports using the QL housing management system.
• Contact customers by telephone and email to follow up queries.
• Check and book repairs appointments for customers.
• Assist repairs planners when required.
• Contact customers to arrange post work inspections.
• Manage no access cases, liaise with other departments and chase outstanding actions.
• Maintain accurate records and Excel spreadsheets.

Candidate Profile

• Previous administration experience, ideally within housing, property services or repairs.
• Confident using Excel and maintaining accurate data.
• Salesforce experience would be beneficial.
• Strong customer service and communication skills.
• Organised and able to manage competing priorities in a busy environment.
• A full driving licence and access to a vehicle.