Process Engineer (Part Time)

The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation\’s technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, and continuous improvement. ITSM Process Engineer We have an incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer ITSM to join our Technology Resilience & Control team in Technical Service Operations. Job Type: Permanent Location: This role could be based in either our Wythall, Telford, London or Edinburgh offices with time spent working in the office and at home. Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. 46,900 – £60,000 plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more We\’re the UK\’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We\’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we\’re not done yet. The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation\’s technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, continuous improvement and integration of the ITSM toolset. Lead the design, documentation, and implementation of IT processes and workflows aimed at improving service delivery, operational efficiency, and system performance. – Continuously assess and refine IT processes, identify bottlenecks, and implement best practices to streamline operations and enhance service quality. Focuses on designing, implementing, and improving IT processes based on the ITIL framework, ensuring IT services align with business needs and customer expectations. – Technology Integration: Ensure that IT processes are integrated with the latest technologies, tools, and platforms, such as automation, cloud computing, and enterprise software. – Data Analysis & Reporting: Utilise data analytics to monitor the effectiveness of IT processes, identify areas for improvement, and report on key performance indicators (KPIs) to leadership. – Establish and enforce standards, policies, and governance around IT processes to ensure consistency, compliance, and best practices across the organisation. – Risk Management: Identify potential risks associated with current IT processes and proactively address them to mitigate disruptions to operations. ITIL, COBIT, Six Sigma, Agile). – Proven experience in process engineering, IT operations, or IT service management – Familiarity with IT systems, software development lifecycle, and infrastructure management. – If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.