Proactive Personnel are currently looking for a number of Customer Service Advisors to start work in Preston, PR5.
Duties
- Delivery of service excellence through a communicative customer focused approach applied to the customer order process
- Process customer orders in a professional, timely and efficient manner
- Prepare customer quotations
- Communicate effectively with customers, undertaking necessary follow up calls during the order process
- Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines
- Maximise opportunities to switch sell, upsell and cross sell company products
- Manage debit/credit note process to meet customer and company requirements
- Manage customer complaints and returns effectively and efficiently
Requirements
- 3 years customer service experience including customer call handling and processing customer orders
- Excellent customer service delivery
- Demonstrable compliance with internal process
- Computer literacy including MS Office and regular use of MS Teams
- Customer resolution experience
The hours of work are Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00.
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Customer Service Advisor in Preston employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
