Planning Administrator (Temporary)
Hours: 37 hours per week (Alternating shifts: 07:30-15:30 / 09:00-17:00)
Contract: Until Mid-November 2026 (potential extension)
We're seeking a highly organised Planning Administrator to join a busy team in Exeter. You'll play a key role in managing no-access repair cases, ensuring records are accurate, supporting service delivery, and working with multiple departments to help resolve issues efficiently.
Key Responsibilities:
- Processing no access repair cases on Civica from start to finish with accuracy and attention to detail.
- Working closely with Customer Services, Enforcement, Housing, and Planning teams to resolve no access issues.
- Providing administrative support to the Planning team.
- Understanding and applying legislation relating to no access repairs.
- Maintaining up-to-date knowledge of processes, systems, and compliance requirements.
- Ensuring customer contact information is accurate and investigating booking issues where required.
- Delivering a customer-focused service while maintaining high levels of accuracy and efficiency.
- Producing daily KPI reports and tracking trends using Microsoft Excel.
What We're Looking For:
- Strong administration and data entry experience
- Excellent attention to detail
- Confident communication skills
- Customer service experience
- Proficiency in Outlook, Excel, and Microsoft Teams
- Ability to manage workload in a fast-paced environment
This is a fantastic opportunity to join a supportive team and make a real impact on service delivery.
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Planning Administrator employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
