Customer Renewals Advisor
Location: Wakefield
Employment type: 12 Months FTC
Working Hours: Monday to Friday, 8.30am to 5pm, 40 hours per week
What s in it for you
We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job, you re starting a career with real support behind it.?
24 days annual leave plus bank holidays
Option to buy 5 additional holidays.
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more!
Life assurance cover
Enhanced Maternity Pay
Long service recognition
Active local social committees
Regular social events
Paid volunteering opportunities in your community
About the Role
We have a fantastic opportunity for a proactive Customer Renewals Advisor to join our Private Networks Division. You will manage contract renewals, build strong customer relationships, and drive retention across our customer base.
Responsible for preparing renewal documentation, following up with customers, and ensuring contracts are renewed efficiently and on time. This is a customer-facing role requiring excellent communication skills, a positive attitude, and the ability to confidently discuss services and solutions by phone and online.
As a Customer Renewals Advisor you will
- Manage the end-to-end contract renewal process, including issuing renewal documentation.
- Proactively engage with customers to secure renewals and follow up on outstanding actions.
- Build and maintain strong customer relationships to support retention and growth.
- Present services and renewal options through phone and online meetings.
- Handle customer queries, concerns, and complaints professionally and effectively.
- Work closely with internal teams to ensure a smooth and accurate renewal experience.
About You
- Experience in a customer service, sales, or account management role within the Utilities, Power, or Construction sector.
- Strong communication, relationship-building, and negotiation skills.
- Experience using CRM systems and sales tracking tools.
- Self-motivated, organised, and results-driven.
- Able to work independently while collaborating effectively with colleagues.
- Positive, resilient, and committed to delivering excellent customer service.
Our commitment to Equal Opportunities
We re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.
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Customer Renewals Advisor in Ossett employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
