At a Glance
- Tasks: Manage customer orders and ensure smooth supply chain operations for Spanish and Portuguese markets.
- Company: Join SC Johnson, a global leader in high-quality consumer products.
- Benefits: Enjoy flexible hours, 33 days off, profit sharing, and health insurance.
- Other info: Work from home one day a week and access a newly revamped gym.
- Why this job: Be part of a diverse team making a real impact in customer fulfilment.
- Qualifications: Fluent in English, Spanish, and Portuguese; customer service experience preferred.
The predicted salary is between 40500 - 49500 £ per year.
Here at SC Johnson Ltd, we have an opportunity for an Order Management Analyst - Spanish + Portuguese Speaker to join our team based in Frimley. You will join us on a full-time, permanent basis in return for a competitive salary.
Function: Shared Service Centre - Customer Fulfillment
Location: Frimley, Surrey
This position is not available for international relocation.
This position is eligible to work from home one day a week.
About the Order Management Analyst - Spanish + Portuguese Speaker role:
As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our Spanish & Portuguese markets (retailers) and for the SCJ sales team for which you're responsible. You will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders while working closely with the team to plan and organize every detail of the customer fulfilment journey.
About the function:
The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full, to our customers.
What's in it for you?
Flexible starting and finishing times + 4.5 day working week
33 days annual leave including public holidays due to supporting European countries
Profit Share, Pension, Life cover & Health Insurance
Shuttle bus from local train stations, EV Charging, Free parking
Newly revamped Gym with free classes and NEW Spin Studio!
Key responsibilities of our Order Management Analyst - Spanish + Portuguese Speaker:
- Leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
- Work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.
- Maximize collaborative ways of working with trade customers through analysis; communicate recommendations to benefit the business and build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
- Professionally manage stock allocations in line with local sales & supply chain teams' expectations in low or out of stock situations.
- Ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
- Supported by promotional grids, work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
- Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
- Deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.
What we're looking for in our Order Management Analyst - Spanish + Portuguese Speaker:
Experience you'll bring:
Fluent in English and ideally both Spanish + Portuguese, written and verbal.
Should be of graduate caliber.
Supply Chain Experience or understanding of end-to-end Supply Chain (desirable).
Previous experience in customer services and order management experience (desirable).
Intermediate level in Word, Excel and Outlook.
Knowledge of Lean methodology & tools an advantage (desirable).
Behaviours you'll need:
Ability to work under pressure and excellent attention to detail.
Ability to establish collaborative and trusting business relationships, through professional, proactive interactions.
Good team player and must show flexibility/adaptability.
Mindset to seek continuous improvement.
Strong communication and influencing Skills.
Inclusion & Diversity:
We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.
If you feel you have what it takes to become our Order Management Analyst - Spanish + Portuguese Speaker, then please click 'apply' now!
Order Management Analyst - Spanish + Portuguese employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
