Operations Clerk

Salary: 25k dependent on skills and experience

Full Time/Permanent Office based

Location: Hemel Hempstead HP2 – clean driving licence essential

Who are we? Handdels London is a trusted leader in logistics, known for excellence in transportation, delivery, and event support. From luxury watches to F1 cars and even ISS replicas, we specialise in high-quality global shipping. With over 30 years of experience, we bring the world’s biggest trade shows to life, from Gamescom in Cologne to Mobile World Congress in Barcelona and beyond. Our clients count on us to handle all their logistics needs with reliability and expertise.

Role Summary: The Operations Clerk is responsible for organising and coordinating themselves and the team, to support the business, providing accurate information within a timely manner, and to maintain the effectiveness and efficiency of running the business on a day-to-day basis. The Operations Clerk plays a key role within the organisation and is first point of contact with our customers, suppliers, and third-party agents, responding to and resolving queries in a timely, efficient, and friendly way.

Job Description Role and Responsibilities:

• Answer phones, manage and respond to customer queries (by telephone and by e-mail), in accordance with company guidance.
• Manage information flow into, out of, and within the Company (via telephone and various shared mailboxes).
• Process, schedule, and track client bookings daily using a combination of available software tools (Navigator, Microsoft 365 Suite, HubSpot, Teams) and web portals for customers and third-party agents where appropriate.
• Schedule and coordinate Handdels fleet and drivers, identifying demand for sub-contractors where necessary and in accordance with individual client requirements and job-specific needs.
• Prepare documents & communications, including but not restricted to Quotes, ATA Carnets, Rate Cards, Reports, Presentations, and other correspondence where required using the software tools available within the Company.
• Liaise with clients, agents and third parties where necessary to provide a high level of customer service, and to maintain our supplier relationships where appropriate.
• Address any client complaints or queries effectively, problem-solving and escalating where required.
• Diary / calendar management, and coordination resources in anticipation of client / event requirements.
• Travel where necessary, for example client meetings and site visits.
• Attend company training & workshops where necessary.
• Create / modify internal processes and communicate these effectively based on business needs.
• Liaise with colleagues and across internal departments where necessary.
• Provide support for managers and directors as necessary.
• Create / modify and maintain electronic filing systems where appropriate.
• Maintain accuracy of client account records and data.
• Undertake any other tasks that you are reasonably requested to carry out.

Knowledge/Experience Requirements:

• A clean driving license.
• Right to work.
• Knowledge of Importing/exporting/shipping is beneficial.
• Experience within event logistics is beneficial.
• Well-developed organisational and administrative skills with the ability to handle a busy, varied workload and to cope with interruptions and changes.
• Ability to work calmly under pressure, meet set client and company deadlines and pay meticulous attention to detail completing tasks fully, accurately and on time, prioritising where appropriate.
• Ability to communicate effectively in a variety of written and verbal formats, including telephone, email and in person with a wide range of people.
• Have the ability to be resourceful and able to research, gather and distribute information as necessary.
• Willingness to help and support colleagues, thinking beyond the task being given.
• A flexible team player who can demonstrate a can-do attitude and the ability to use initiative.
• A responsible and commercially minded individual who is confident, keen to be proactive and is service minded.
• Committed to achieving team targets.
• Experience working within an office environment.
• Excellent organisation and planning skills.
• Well dressed & presented at all times.
• Proficient in IT – MS Word / MS Excel / MS PowerPoint etc.

Additional Requirements:

• Familiarise themselves with the Company Policies and Procedures, held on the SafeHR system, accessible by all staff at any time from the website.
• Uphold the Equal Opportunities and Anti-Harassment and Bullying Policies, ensuring effective implementation in all aspects of their work for the Company.
• Act at all times within the Company Rules, Policies, Procedures, and any other statutory requirements.
• Be proactive, bring ideas, suggestions and contribute to business improvement.
• Be mindful of sales opportunities and refer these to the Sales Team.
• Undertake training as required.
• Attend staff and team meetings as required.
• Observe health and safety procedures in the workplace to ensure personal safety and to safeguard the interests and safety of colleagues, customers, and visitors.
• Undertake other duties and responsibilities as appropriate since all staff are expected to work flexibly within their skill level to respond to changing priorities and make sure that customer needs and business objectives are met.

Interested? If you feel that you possess the relevant skills and experience then please send your CV by return.