At a Glance
- Tasks: Support homeowners through their journey, ensuring a smooth and positive experience.
- Company: Award-winning housing organisation dedicated to exceptional customer service.
- Benefits: Competitive salary, flexible working, and a supportive work environment.
- Other info: Join a diverse team committed to inclusion and personal growth.
- Why this job: Make a real difference in people's lives by helping them achieve home ownership.
- Qualifications: Experience in housing or property management with strong customer service skills.
The predicted salary is between 33239 - 38514 £ per year.
Location: Hybrid/Reed House, Norwich
Salary: £33,239 - £38,514 per annum pro rata
Hours: Part Time 22 per week
Contract Type: 1x Permanent 1x Fixed Term Contract until 29th March 2027
This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work UK & Ireland.
Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey, from first enquiry through to move-in and beyond. We're now seeking two Home Ownership Specialists to join our friendly and dedicated team in Norwich.
As part of the team, you'll play a key role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You'll manage a range of home ownership processes, ensuring a smooth, efficient, and positive experience for our customers.
Customer service is central to this role. You'll bring a proven track record of delivering high-quality service, along with strong communication skills and the ability to handle complex or sensitive enquiries with confidence. Working collaboratively with internal colleagues and external stakeholders, you'll help deliver outcomes that make a real difference.
You'll also have a good understanding of the wider home ownership sector. A background in housing or property management is essential, alongside proficiency in MS Office and a solid standard of education and experience in leasehold management and legislation is highly desirable.
Key requirements:
- Proven experience in housing or property management
- Strong knowledge of leasehold management and relevant legislation
- Excellent customer service and communication skills
- Ability to manage challenging situations with professionalism and confidence
- Proficiency in MS packages
- Strong organisational skills and attention to detail
- A proactive, adaptable approach with the ability to work collaboratively
- Confidence working cross-functionally with internal teams and external partners
- Self-motivated, with a strong sense of ownership and customer focus
Candidates should have experience in leasehold management, with the ability to review and interpret leases and relevant legislation and be confident in investigating non-standard cases. Candidates will also have experience of Right to Buy and Right to Acquire transactions. You'll also play a key role in managing homeowner permission requests, including subletting and major alterations.
This is an excellent opportunity to join us and play a key role in delivering an exceptional homeownership experience for our customers.
If this sounds like an opportunity for you, then please review the full role profile on our careers page before applying.
Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
Closing Date: Thursday 24th September 2026 at midnight. Act now - apply today! This vacancy may close early without notice. Interviews will be held week commencing 5th October 2026.
At Clarion Housing Group, we support the responsible use of AI. This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period, then 1- 2 days a week after.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Home Ownership Specialist in Norwich employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Specialist in Norwich
✨Get Friendly with Local Agents
In the real-estate game, networking is crucial. Head down to local property viewings or open houses and chat up the agents. Get to know them, they could have leads on part-time gigs or internships that aren’t even advertised yet!
✨Use Community Boards
Check out community boards or online local forums like Facebook groups specifically for your area’s real estate market. Often, agents or property management companies post about part-time roles that might not make it to the big job sites.
✨Join Real Estate Meetups
Look for local real estate meetups or networking events; these are gold mines for meeting potential employers and learning about new opportunities. Don’t be shy—put yourself out there and show your enthusiasm for real estate!
✨Browse Confidential for Part-Time Openings
Make sure to regularly check out our website at Confidential. We often list part-time positions straight from the source, and applying through our site can sometimes give you an advantage. Always keep an eye on those listings!
We think you need these skills to ace Home Ownership Specialist in Norwich
Some tips for your application 🫡
Show Off Your Local Knowledge:In real estate, knowing the area is key! Make sure your CV highlights any experience you have in the local market or community. Whether it’s part-time work in the area or even a few local projects, show us you're in the know!
Highlight Your Communication Skills:Part-time roles in real estate rely heavily on strong communication, both written and verbal. In your cover letter, give examples of how you’ve communicated effectively in previous roles. We're looking for confident communicators who can work with our clients smoothly.
Be Flexible with Your Availability:As you're applying for a part-time role, it's important to communicate your availability clearly. Let us know when you can work, especially during weekends or evenings. This helps us understand how you fit into our current team structure.
Customize Your Application for Us!:Don’t just send out the same CV everywhere! Tailor your application specifically for Confidential and the role of Home Ownership Specialist. Mention how your skills will contribute to our mission and why you’re excited to be part of our team. We're eager to see what makes you a great match!
How to prepare for a job interview at Confidential
✨Know Your Local Market
As someone looking to step into the real estate game, it's crucial for us to know the local property market inside out. Brush up on the trends, average property prices, and the type of clients in your area. This shows Confidential that you're not just looking for a part-time gig but are genuinely interested in making a difference in the local scene.
✨Be Ready for Scenario Questions
In a real estate interview, we might face role-play or scenario questions designed to gauge our problem-solving skills. Think about potential client scenarios, like handling a difficult buyer or negotiating prices, and prepare to discuss how you'd manage those situations. This will show Confidential that we can think on our feet!
✨Show Your Value-Added Skills
Even though it's a part-time position, we should highlight any additional skills or tools we bring to the table—think social media savvy or familiarity with property management software. If you've done any relevant coursework or have insights from internships, let’s weave those into the conversation to show our potential value to Confidential.
✨Prepare Your Availability Wisely
Since this is a part-time role, it's key for us to clearly articulate our availability during the interview. Think about peak hours when clients need us and how our flexibility could benefit Confidential. It shows we're committed to being there when needed while balancing our other commitments.
