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For Companies At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Starting salary of £25,087, discounts on products, and career development support.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
- Other info: Flexible working options, volunteering days, and a great team atmosphere.
The predicted salary is between 25087 - 25684 £ per year.
All potential candidates should read through the following details of this job with care before making an application.
Start Date: 07/04/26
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships, we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here.
- Huge discounts of EE & BT products including your Mobile and Broadband, saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan, giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Warrington in Northwich employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Warrington in Northwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They want to see how you’d fit into their team culture, so don’t be afraid to show your enthusiasm and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search easier.
We think you need these skills to ace Customer Service Advisor - Warrington in Northwich
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really understand what we're looking for. The job description gives you all the details about the role and what skills we value, so make sure you’re on the same page!
Show Off Your Problem-Solving Skills: Since this role is all about helping customers with tech-related queries, highlight any experiences where you've solved problems or helped others. Whether it's gaming or tech tinkering, let us know how your skills can shine in this role!
Be Yourself: We want to get to know the real you! When writing your application, don’t be afraid to show your personality. We’re looking for someone who’s naturally helpful and calm, so let that come through in your words.
Apply Through Our Website: Ready to take the plunge? Make sure you apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Confidential
✨Know Your Tech
Brush up on basic broadband technology and common issues customers face. Familiarise yourself with terms like routers, modems, and connectivity problems. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. Whether it's a tech issue or a personal challenge, demonstrating your ability to think critically and remain calm under pressure will impress the interviewers.
✨Emphasise Your People Skills
Since this role involves building relationships with customers, highlight your communication skills. Practice active listening and empathy in your responses. Show that you can connect with people and understand their needs, which is crucial for a Customer Service Advisor.
✨Ask Thoughtful Questions
Prepare a few questions about the company culture, training opportunities, or team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
