REED Business Support is working with a well established organisation in Newcastle upon Tyne, supporting them with the recruitment of a Customer Service Advisor on a full time and permanent basis. If you enjoy building relationships, solving problems and delivering an excellent customer experience, this is the role for you!
Key Responsibilities
- Act as the first point of contact for parts enquiries via phone, email and occasional face to face interactions.
- Manage customer enquiries from initial contact through to delivery.
- Prepare and issue quotations and process customer orders.
- Keep customers informed of order progress, lead times and any delays.
- Liaise with suppliers regarding pricing, availability and delivery schedules.
- Support service and workshop teams with parts requirements, including urgent breakdown requests.
- Maintain accurate records within Microsoft Dynamics 365 and Business Central.
- Resolve customer queries, shortages and delivery issues professionally.
- Build strong customer relationships and deliver exceptional service.
About You
- Previous experience in customer service, order processing, sales support, account support or service coordination.
- Excellent communication and relationship building skills.
- Strong organisational skills and attention to detail.
- Confident using Microsoft Office, including Excel.
- Experience using CRM or ERP systems.
- Able to manage multiple priorities and work proactively.
- Willingness to learn a technical product range.
Hours of work:
Monday - Thursday - 8:30am - 5:00pm
Friday - 8:30am - 3:30pm
Please note, that this role is fully office based.
#J-18808-Ljbffr
Customer Service Advisor in North East employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
