We are currently recruiting on behalf of our client for a highly skilled Warranty Administrator to join their reputable multi-franchise dealership in Newport. The successful candidate will be responsible for managing the warranty process across three franchises, supporting a team of five Service Advisors. This is a fantastic opportunity for an experienced automotive professional seeking a long-term career with a well-established dealership group operating throughout South West England and South Wales.
Benefits for the successful Warranty Administrator
- Salary up to £30,000 per annum, dependent on experience
- Performance-based bonus scheme
- 22 days' annual holiday plus 8 bank holidays
- Discounted car purchase programme for you and your family
- Cycle to work scheme
- Healthcare provisions and hospitality/event perks
- Excellent career progression opportunities within a large, reputable dealership group
- Monday to Friday working hours, 8:30am to 5:00pm, with a 30-minute unpaid lunch break
Duties of the Warranty Administrator
- Preparing and submitting warranty claims to manufacturers for payment
- Checking weekly statements, querying overdue claims, and resolving discrepancies
- Ensuring warranty documentation aligns with manufacturer guidelines
- Preparing accurate invoices and warranty claims, managing open times and job card write-ups
- Completing repair order documentation accurately and comprehensively
- Ensuring all policy claims are processed promptly and reimbursements are correct
- Maintaining control over returned displaced material
- Reconciling warranty credits and resolving discrepancies efficiently
- Supporting the team with administrative tasks related to vehicle warranty claims
Requirements of the Warranty Administrator
- Previous experience in automotive warranty administration or a similar administrative role within the motor trade
- Knowledge of warranty procedures and manufacturer policies
- Strong organisational skills with the ability to manage conflicting priorities
- Excellent interpersonal skills for developing relationships with colleagues and customers
- Able to work efficiently in a fast-paced environment
- Valid UK driving licence with minimal points
- Ideally based in the Treforest region or within a reasonable commuting distance of Newport
This is an exceptional opportunity to join a reputable dealership within a thriving automotive group.
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Warranty Administrator in Newport employer: Confidential
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