Contact Centre Advisor
Industry: Infrastructure
Location: Newport, Isle of Wight
Hours: 7am - 7pm / 7pm - 7am rotating ( nightshift is every third rotation) 4 on 4 off rota
Days: 4 on/4 off, on a rota basis
Duration: Temp to Perm for the right candidate
Duties:
- Responding to customer calls within set timescales, complaint handling, providing and processing information.
- Maintaining in house, complex computerised systems (training given)
- Adherence to standards.
- Compiling accurate messages and producing reports.
- Liaison with internal departments and external agencies, contractors and the public.
Experience:
- Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills.
- In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum.
- Must have a good level of computer literacy and attention to detail with the ability to learn new systems.
- Must be flexible with working hours.
Salary: £15.31 per hour worked rotating shift
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Contact Centre Advisors in Newport employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
