At a Glance
- Tasks: Lead and develop a team in regulatory compliance and customer outcomes.
- Company: Join a major UK high-street banking operation in Newcastle.
- Benefits: Earn £21 per hour with potential for permanent role after 6 months.
- Other info: Flexible working hours with a supportive team culture.
- Why this job: Make a real impact on customer satisfaction and regulatory standards.
- Qualifications: Experience in leadership and regulated environments is essential.
The predicted salary is between 21 - 21 £ per hour.
Considering making an application for this job Check all the details in this job description, and then click on Apply.
Duration: 6 months initially, with potential to convert to a permanent employee following a successful performance review
- Start
- Date: 28 September 2026
Hours: 37.5 hours per week
IR35: Inside IR35
The Opportunity
We are looking for an experienced Regulatory Supervisor to join a busy Regulatory Team supporting a major UK high-street banking operation.
This is an opportunity to play a key role in customer outcomes, regulatory compliance, quality assurance and complaints, while leading and developing a team within a well-established financial services operation.
The successful candidate will bring strong people leadership, analytical ability and experience working within a regulated environment, with a genuine focus on achieving fair, compliant and consistent customer outcomes.
Key Responsibilities
- Lead, coach and develop a team of Regulatory Agents.
- Provide regular coaching, feedback and development to support colleague capability and performance.
- Allocate and manage regulatory team workload.
- Review customer complaints and ensure fair, consistent and compliant outcomes.
- Oversee Quality Assurance and Customer Outcome Testing activities.
- Carry out Root Cause Analysis (RCA) to identify trends, risks and opportunities for improvement.
- Support customer escalations and complex regulatory cases.
- Produce governance reporting and management information.
- Prepare for and facilitate regulatory meetings, including RCA reviews, calibration sessions and working groups.
- Build effective relationships with operational teams and key stakeholders.
- Monitor risk, compliance and customer outcome measures.
- Contribute to continuous improvement across the operation.
- Work towards individual, team and operational performance objectives.
Essential Experience
We are looking for candidates with
- Previous experience leading, coaching or developing colleagues.
- Experience working within a regulated environment.
- Strong communication and stakeholder management skills.
- A strong customer outcome and customer-focused decision-making approach.
- Good analytical and problem-solving skills.
- Ability to identify trends and root causes from data and performance information.
- Experience maintaining quality, governance or control frameworks.
- Strong organisational skills and the ability to manage competing priorities.
- Excellent attention to detail and accuracy.
- Demonstrable accountability for performance, quality or operational outcomes.
Desirable Experience
Experience in any of the following would be advantageous
- Financial Services
- Complaint Handling
- Quality Assurance
- Customer Outcome Testing
- FCA / regulatory requirements
- Consumer Duty
- Root Cause Analysis
- Continuous Improvement
- Presentation or meeting facilitation
- Supporting change implementation
- Working Hours
The operation covers
- Monday
- Friday: 8am8pm
Saturday - Sunday: 9am6pm
You will work 37.5 hours per week, with shifts planned through a 6-week rotation, giving you advance notice of your working pattern. xrnqpay
There may be some flexibility required around start and finish times, particularly during the training period.
Regulatory Supervisor Newcastle in Newcastle upon Tyne employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Regulatory Supervisor Newcastle in Newcastle upon Tyne
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Confidential. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Regulatory Supervisor Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Confidential.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Confidential's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Confidential
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Confidential.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Confidential will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Confidential employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
