Medical Secretary / Front of House

Job Title: Medical Secretary / Front of House
Location: Location
Salary: 33,000 - 37,000 per annum
Contract Type: Permanent
Working Pattern: Full Time

Our client, a leading healthcare organisation, is seeking two exceptional Medical Secretaries / Front of House professionals to join their dynamic team. As a key member of the administrative and front-of-house team, you will play a vital role in providing comprehensive secretarial and operational support to clinicians while ensuring a seamless experience for patients.

Key Responsibilities:

Patient Experience & Front of House:

• Provide a warm and polished welcome to all patients, visitors, and clinicians.
• Ensure that patients receive a consistently high standard of service throughout their interactions with the clinic.
• Manage telephone, email, and face-to-face enquiries with professionalism and sensitivity.
• Maintain discretion and confidentiality at all times.
• Handle challenging conversations with calmness and compassion.

Medical Secretarial & Administrative Support:

• Offer comprehensive administrative and secretarial support to consultants and clinicians.
• Coordinate appointments, investigations, referrals, and follow-ups.
• Prepare and manage clinical correspondence accurately and promptly.
• Maintain up-to-date patient records and process clinical documentation efficiently.
• Liaise professionally with patients, consultants, hospitals, and insurers.

Billing & Operational Administration:

• Ensure correct invoicing of appointments and timely processing of payments.
• Support accurate and timely billing, including same-day invoicing where applicable.
• Identify and resolve any discrepancies in billing or outstanding administrative actions.

Teamwork & Flexibility:

• Collaborate effectively with the wider Front of House and clinical teams.
• Provide cover and support to colleagues during busy periods and absences.
• Adapt responsibilities as clinic priorities change, contributing to a collective effort in ensuring smooth operations.

What We Are Looking For:

Our client is particularly interested in candidates who demonstrate:

• Exceptional professionalism in communication and conduct.
• A warm, approachable demeanour with a patient-focused mindset.
• Strong organisational skills and an eye for detail.
• Flexibility to adapt to the evolving needs of a busy clinic.
• Proactive problem-solving abilities without the need for constant direction.
• Calm composure when managing pressure or competing demands.

Why Join Our Client?

• Opportunity to work in a supportive and dynamic team environment.
• Engage with a range of healthcare professionals and contribute to exceptional patient experiences.
• Competitive salary and benefits package.

If you are a dedicated, proactive individual who thrives in a fast-paced environment and is committed to delivering outstanding patient care, this role is for you!

Note: Only candidates selected for an interview will be contacted. Thank you for your understanding.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive.

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.

Office Angels UK is an Equal Opportunities Employer.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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