Role: eCommerce Account Manager (FMCG)
Salary: 35-55k, d.o.e
Location: Manchester city centre
We are partnering with a well established FMCG organisation to appoint an eCommerce Account Manager to help accelerate performance across online retail channels. This role will sit within the commercial function and will be responsible for unlocking growth through strong retailer partnerships, effective online execution, and continuous optimisation of the digital shelf.
The successful candidate will take a hands-on approach to managing online accounts, balancing strategic planning with day-to-day trading activity. You will play a key role in shaping how the brand shows up online, using insight, data and collaboration to drive commercially sustainable results.
The Role
- Own the commercial performance of selected online retail partners, with accountability for sales delivery and margin outcomes
- Build and maintain effective trading relationships, influencing plans and priorities across digital platforms
- Translate commercial objectives into clear online activation plans and ensure they are delivered at pace
- Identify opportunities to improve visibility, conversion and shopper experience across retailer websites
- Use performance data to diagnose issues, track progress and inform future actions
- Act as the central link between sales, marketing and supply chain to ensure joined-up execution
What You'll Bring
- Proven experience working in eCommerce, online sales or FMCG account management
- A solid understanding of how online retailers operate and how shoppers behave in digital environments
- Confidence working with data, drawing insight from performance metrics and making informed recommendations
- A structured, organised approach with the ability to juggle multiple priorities
- Strong communication skills and the credibility to influence both internal teams and external partners
Personal Attributes
- Commercially minded, with a clear focus on value creation and growth
- Comfortable operating in a fast-moving, evolving environment
- Proactive and accountable, with a strong bias toward action
- Collaborative in style, with the ability to work effectively across functions
- Curious, adaptable and motivated to continually improve performance
This opportunity offers meaningful ownership, exposure to senior stakeholders, and the chance to shape how a consumer brand performs in the online channel within a competitive FMCG landscape.
welcomes applications from all candidates
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eCommerce Account Manager in Manchester employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Account Manager in Manchester
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Confidential are looking for when hiring for a eCommerce Account Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Confidential for the eCommerce Account Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Confidential as a eCommerce Account Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Confidential’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a eCommerce Account Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Confidential, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Confidential's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Confidential. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Confidential
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Confidential uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Confidential. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
