Customer Service Administrator
Location: Maidstone, Kent (ME20)
Pay: 13.55 per hour
Hours: Monday to Friday, 16:15 - 19:45
Contract: Temporary
We're recruiting a reliable Part-Time Customer Service Administrator to join a busy distribution centre in Maidstone (ME20). This role is working in a busy distribution centre as the first point of contact to internal and external customers, in person and by phone.
Customer Service Administrator Hours & Pay:
- Monday to Friday
- 16:15 - 19:45
- 13.55 per hour
Customer Service Administrator Responsibilities:
- First point of contact at the Service Centre, delivering excellent face-to-face and phone customer service.
- Handling reception visitors, calls and frontline queries to company standards
- Completing day-to-day admin/operational tasks, including resolving problems and arranging redistribution.
- Work to KPIs, manage a changing workload under time pressure, and support continuous improvement.
- Ensure compliance with H&S, security, and customs/import/export procedures; escalates any security concerns.
Customer Service Administrator Requirements:
- GCSEs (Maths & English)
- Strong communication skills
- Confident IT skills, able to use multiple systems
- Ops/admin or express logistics experience (2-3 years ideal)
- Knowledge of Dangerous Goods (preferred)
- Willing to follow H&S, security and customs procedures
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Customer Service Administrator in Maidstone employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
