Customer Care Manager
Location: Maidstone
Competitive Salary + Company Car + Bonus Schemes
Monday-Friday 08:00-18:00 1 in 3 Saturdays 08:00-13:00
Progression Opportunity Towards Service Manager
Our client is a successful and busy automotive dealership in Maidstone looking for an ambitious Customer Care Manager to lead their Service Reception team and take ownership of the customer experience within the Aftersales department.
This is a fantastic opportunity for someone who is ready to step into a management position and has ambitions of progressing towards a future Service Manager role.
You will play a pivotal role in leading the Service Advisors, improving customer satisfaction, driving performance and ensuring the highest standards of service are delivered from customer arrival through to vehicle handover.
The Role
- Lead, coach and develop the Service Reception team.
- Oversee the day-to-day front-of-house operation.
- Support Service Advisors with performance, upselling and customer retention.
- Manage customer complaints and act as the escalation point.
- Drive NPS, customer satisfaction and departmental KPIs.
- Monitor appointment flow, customer check-ins and waiting times.
- Work closely with the Workshop, Parts and Management teams.
- Identify ways to improve the customer journey and departmental performance.
About You
- Previous Service Advisor / Aftersales / Service Reception experience.
- Strong leadership and communication skills.
- Experience handling customer complaints.
- Understanding of NPS and KPI performance.
- Organised, professional and customer-focused.
- Ambitious and looking to progress towards a Service Manager role.
What's On Offer?
- Competitive Salary
- Company Car
- Labour Sales Bonus Scheme
- Customer Satisfaction Bonus Scheme
- Upsell Bonus Scheme
- Clear progression towards Service Manager
- Supportive management team
- Monday-Friday 08:00-18:00
- 1 in 3 Saturdays 08:00-13:00
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Customer Care Manager in Maidstone employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
