At a Glance
- Tasks: Lead the design and delivery of a digital transformation programme using ServiceNow.
- Company: Join a forward-thinking company focused on modernising IT operations.
- Benefits: Competitive daily rate, remote work, and potential for contract extension.
- Other info: Collaborate with C-level stakeholders and drive innovative solutions in a dynamic environment.
- Why this job: Make a significant impact on enterprise-level projects and enhance your architectural skills.
- Qualifications: Proven experience as a ServiceNow Architect with expertise in ITSM, ITOM, and FSM.
The predicted salary is between 63000 - 77000 £ per year.
Ensure you read the information regarding this opportunity thoroughly before making an application.
Location: Remote
Contract Inside IR35
Duration: 12 Months (with potential extension)
Immediate start
Role Overview
We are seeking a high-caliber ServiceNow Platform Architect to lead the design and hands-on delivery of an enterprise-grade digital transformation programme. This role is focused on modernising IT operations and field service capability through ITSM, ITOM, and FSM integration.
You will act as the technical lead driving automated event-to-incident correlation across multi-platform telemetry, implementing dynamic FSM scheduling, and enforcing robust CMDB/CSDM 4.0 architecture.
Key Responsibilities
- Architectural Leadership: Define end-to-end platform architecture across ITSM, ITOM, and FSM, balancing Out-of-the-Box (OOTB) best practices with complex business requirements.
- Event-to-Incident Automation: Design and implement complex event correlation across heterogeneous telemetry tools, driving noise reduction and automated incident orchestration.
- FSM Dynamic Scheduling: Lead the architecture and optimization of Field Service Management dynamic scheduling, dispatcher mechanics, and workforce optimization.
- CSDM and Service Mapping: Establish and govern the CMDB/CSDM foundation to ensure accurate dependency mapping and event enrichment across the enterprise.
- Stakeholder Engagement: Partner with C-level client stakeholders, manage technical governance, and guide cross-functional delivery teams through implementation constraints.
Key Requirements and Skills
- Proven Architecture Track Record: Enterprise-scale delivery experience as a ServiceNow Architect across ITSM, ITOM, and FSM domains.
- Hands-on Integration and Event Management: Deep expertise in MID Server configuration, alert rules, transform maps, and multi-tool telemetry integrations.
- FSM Expertise: Demonstrated experience tackling real-world constraints in FSM dynamic scheduling and route/workforce optimization logic.
- Data Foundations: Expert knowledge of CMDB design principles, CSDM (Common Service Data Model), and Service Mapping.
- Governance: Ability to drive upgradeability, manage technical debt, and lead Architectural Review Boards (ARB).
Preferred Certifications
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Certified Implementation Specialist (CIS) in ITOM Event Management, FSM, or ITSM
- ITIL v4 Framework knowledge
£400.00 - £450.00 / day
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Servicenow Platform Architect in London employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
