Location: London
Salary: Competitive, dependent on experience
Contract: 6-12 Months
Department: Property Services / Repairs and Maintenance
About the Role
We are currently seeking an organised, proactive and customer-focused Repairs Administrator to join a housing association on a temporary basis.
This is an excellent opportunity for an experienced administrator to support a busy repairs and maintenance team, helping to manage repair requests, coordinate contractors and ensure residents receive a responsive and professional service.
The successful candidate will be able to hit the ground running, manage a busy workload and provide effective administrative support from day one.
Key Responsibilities
- - Receive, log and process repair requests from residents via telephone, email and online systems.
- - Raise repair orders and maintain accurate records on the housing management system.
- - Schedule appointments and coordinate access between residents and contractors.
- - Monitor outstanding repairs and follow up with contractors to ensure work is completed within agreed timescales.
- - Respond to resident enquiries and provide updates on appointments, delays and repair progress.
- - Liaise with surveyors, repairs managers, housing officers and contractors to resolve issues.
- - Identify overdue or urgent repairs and elevate cases appropriately.
- - Assist with general administration, data entry and performance reporting.
Essential Requirements
- - Previous experience in administration or customer service, ideally within housing or property maintenance.
- - Excellent communication and telephone skills.
- - Strong organisational skills and attention to detail.
- - Good IT skills, including Microsoft Office and database systems.
- - Ability to manage competing priorities in a fast-paced environment.
- - A flexible, proactive approach and the ability to work independently.
- - Availability to start at short notice.
Desirable Experience
Experience within a housing association, local authority or social housing environment would be advantageous. Familiarity with responsive repairs, contractor scheduling and housing management systems is desirable.
What We Offer
- - An opportunity to gain further experience within the social housing sector.
- - A supportive and professional working environment.
- - Competitive hourly rate, dependent on experience.
- - An opportunity to make an immediate contribution to a busy property services team.
Repairs Administrator in London employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
