Are you organised, enjoy working with people and have a good eye for detail? Do you come from a technical background, ideally within engineering or manufacturing, and have an understanding of quality processes? We have an exciting opportunity for a Quality Administrator to join on a contract basis.
You will be responsible for managing customer complaints,product returns and general requests, making sure everything is recorded correctly and followed up until it is resolved.
Quality Administrator
3-6 Month Temporary Contract
Salary is dependant on experience
Monday- Thursday 8:45am-4:45pm & Friday 8:45am-16:30pm
Kingsbury, Greater London
Job Description
- Receiving and recording customer complaints, returns and requests.
- Coordinating product returns, replacements and repairs where needed.
- Checking customer information and asking for any missing details.
- Reviewing outstanding cases and highlighting any delays or issues to the Head of Compliance.
Essential Experience/Skills/Qualifications
- Must have experience within a manufacturing, engineering, technical or operationally complex environment.
- Ability to read and understand customer correspondence, sales orders, invoices, product codes and basic technical information.
- Understanding of ISO 9001 and customer complaint handling.
- Experience with RMA / return order processes.
- Confidence when speaking to customers and colleagues by phone and email.
Company Benefits
- Pension contribution (via salary sacrifice) from: Up to 8% employee + employer 10.5%
- Life Assurance (3x annual salary)
- Business travel insurance
- Option to join Private Healthcare Scheme after 3 months
- Cycle scheme, Home and Tech, Discounts on retail platforms
- Electric Car scheme (salary sacrifice)
- YuLife Employee Benefits and Wellbeing app
- Learning and development opportunities
- 25 days + BH holidays
Quality Administrator in London employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
