At a Glance
- Tasks: Support IT infrastructure and deliver training to staff while managing IT assets.
- Company: Join a dynamic organisation committed to diversity and innovation.
- Benefits: Competitive salary, flexible working hours, and hybrid work options.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a real impact by enhancing IT systems and supporting your colleagues.
- Qualifications: Experience with Microsoft 365, SharePoint, and strong communication skills.
The predicted salary is between 34000 - 35000 £ per year.
Reports to: Head of Data Systems
Location: Embankment (1-2 days in office, Wednesdays required)
Salary: 34-35k
Key areas of influence: Supporting IT infrastructure, IT asset management, IT training, supporting all staff
Purpose of the role
The IT Coordinator will support the organisation's IT infrastructure and non-D365 related systems, including O365, SharePoint, Asset Management, and Staff Training. They will ensure robust IT and data security, compliance, and governance across all systems, including assisting with writing and compliance of IT policies and procedures, providing training to staff, and managing the purchase of IT equipment.
Operating within the Finance, IT & Facilities team, the IT Coordinator will liaise closely with the D365 team and all departments to ensure a secure and smoothly operating IT environment for staff, volunteers, and partners. They will also support and participate in technology-related working groups to ensure IT has a voice and contributes to successful outcomes across the organisation.
Main Responsibilities
- IT Projects: Liaise with external suppliers and internal teams on all aspects of IT projects to contribute to successful delivery.
- IT Training & Guidance: Deliver IT training sessions and create training materials, both internally and with external partners.
- IT Administration and Vendor Liaison: Liaise with outsourced IT support providers. Review outstanding support tickets and elevate as required. Maintain the IT Asset Register and equipment. Assist with the Starter and Leaver process.
- Policies, Procedures & Advice: Maintain and contribute to IT policies and procedures to ensure security and minimize risk. Support IT infrastructure, including O365, SharePoint, Asset Management, and Staff Training.
- Other Duties: Carry out any other reasonable duties as directed, within capabilities. Ensure health and safety obligations are followed, reporting defects, risks, or potential hazards promptly.
Person Specification
Experience
- Essential Criteria: Strong experience with Microsoft 365 and SharePoint; Experience managing external IT providers; Recent experience in IT support, SharePoint administration, and Asset Management; Ability to build effective relationships and work collaboratively across teams; Experience training staff in standard software.
- Desirable Criteria: Experience in an ITIL environment; Customisation and configuration in MS Office 365 and SharePoint.
Knowledge
- Essential Criteria: Microsoft Office 365 & SharePoint; Basic technical knowledge of O365 system structures; GDPR & Data Legislation; Knowledge and understanding of MS Office and other widespread software packages; Understanding of Information Security & Governance principles.
- Desirable Criteria: Microsoft Forms; Power Automate; Power BI and ability to assist others; Cyber Essentials and cybersecurity knowledge.
Qualifications
- Essential Criteria: Degree level qualification or equivalent experience.
- Desirable Criteria: MS Certifications: Azure Fundamentals, 365 Fundamentals, MS Teams Fundamentals.
Skills
- Essential Criteria: Strong computer literacy; Negotiation and influencing skills; Ability to foster effective relationships with non-technical stakeholders; Attention to detail; Presentation and reporting skills; Flexible and adaptable approach to work; Excellent organisation and time management skills; Commitment to self-development and learning; Ability to construct and edit complex documents.
Additional Information
Typical working hours are 9am to 5pm (7 hours excluding lunch), five days a week. Flexible start and end times are available within an 8am-6pm window. Hybrid working is supported, with 20-40% on-site time expected, including one required day per week.
Equal Opportunities and Inclusion
The organisation is committed to providing equal opportunities in employment and avoiding unlawful discrimination. We value the diversity that a varied workforce brings to the organisation.
IT Coordinator in London employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Coordinator in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Confidential values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Confidential might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Confidential!
✨Direct Apply to Confidential
Let's not forget to apply directly through the Confidential website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Coordinator in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Confidential.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Confidential. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Confidential
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
