Income Assistant- Hourly Pay: £13.45 PAYE- Location: Initially Attercliffe, moving to Manor Lane (near the parkway) in the new year- Hours: 37 hours per week- Job Type: Full-time, Temporary- DBS: Basic DBS check requiredWe are seeking three organised and confident Income Assistants to join our client's Income Management team on an interim basis. This role is crucial in supporting a large-scale customer funding/support scheme, involving up to 10,000 customers. It is ideal for candidates with strong administrative and data-entry skills who are comfortable working with numbers and financial information.Day-to-day of the role:- Issue communications to customers, including letters and text messages, regarding the support scheme.- Receive and process returned applications, ensuring accurate recording of applications, claims, and customer information.- Maintain and update Excel spreadsheets and the council's housing management system.- Handle a limited number of customer enquiries related to applications.- Contact customers for additional information or clarification as needed.- Assist customers with completing application forms where necessary.- Provide general administrative support to Grade 5 Income Specialists.- Maintain accurate records and ensure efficient processing of information.- Use practical judgement to identify and elevate issues when necessary.Required Skills & Qualifications:- Strong administrative and data-entry skills.- Good numeracy skills and confidence working with financial information.- Excellent attention to detail and accuracy.- Strong organisational skills with the ability to manage a busy workload.- Good written and verbal communication skills.- Basic working knowledge of Microsoft Excel, Outlook, and Word.- Ability to handle confidential and sensitive customer information appropriately.- Ability to work effectively as part of a team.Desirable Experience:- Experience in administrative, business support, income, finance, housing, or customer service environments.- Experience processing applications, claims, or financial information.- Familiarity with high volumes of customer or data records.- Previous experience in a council, housing association, local authority, or similar public-sector.- Experience using housing management or similar case-management systems.Benefits:- Competitive hourly rate.- Opportunity to contribute to a significant community support scheme.- Experience working in a dynamic public-sector environment.
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Income Assistant / Finance Administrator - Local Authority in London employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
