Helpdesk Coordinator in London

Helpdesk Co-ordinator Enjoy keeping things organised, solving problems and making sure nothing gets missed? Were looking for a Helpdesk Co-ordinator to join a busy facilities team in the Bolton area. You'll play an important part in keeping maintenance requests moving, coordinating with contractors and ensuring people have the information they need. Paying 12.71 per hour, this full-time temporary opportunity would suit someone with customer service, administration or helpdesk experience who enjoys a varied role and can stay organised when things get busy. The assignment is expected to run until the end of January 2027 initially, with the possibility of an extension.What will you be doing as a Helpdesk Co-ordinator?Managing incoming and outgoing calls, responding to enquiries and directing requests to the right peopleKeeping in contact with site representatives, providing updates and helping resolve queriesLiaising with contractors to coordinate maintenance work and agree arrangements.Logging maintenance requests accurately and ensuring all relevant details are recordedArranging parts and helping ensure the necessary items are available for jobs to progressTaking messages and passing on information promptly to the appropriate contacts.Updating records and systems to keep information accurate and up to datePrioritising requests, managing competing tasks and working towards targets and deadlinesWhat's in it for you?12.71 per hour, with a clear hourly rateMonday-to-Friday working, offering a consistent weekday schedule37 hours per week, with working hours falling between 8am and 5.30pmA varied workload, combining customer service, administration and coordinationValuable experience working within a facilities team and coordinating maintenance requestsAn assignment until the end of January 2027 initially, with the potential for an extensionWhy would you join this company?You’ll be joining an established organisation with a facilities team responsible for coordinating maintenance and helping its sites run smoothly. The team plays an important role in connecting site contacts with contractors, ensuring requests are recorded correctly and helping work progress efficiently. It's an opportunity to contribute to a busy support function where good communication, organisation and attention to detail make a real difference.What we're looking forWhat's essential:A professional telephone manner and confident communication skillsGood IT skills and the ability to maintain accurate recordsStrong organisational skills and effective time managementThe ability to manage multiple tasks, prioritise requests and meet deadlinesConfidence working independently, using your initiative and keeping work on trackThe ability to work towards targets in a busy environmentWhat's helpful but not essential:Previous experience in a helpdesk, customer service or administration roleExperience handling a high volume of calls or enquiriesExperience coordinating contractors, maintenance requests or job bookingsThe EssentialsSalary: 12.71 per hour Hours: 37 hours per week, Monday to Friday, between 8am and 5.30pm, with a one-hour lunch break. Location: Kearsley, Greater Manchester Job type: Temporary assignment until the end of January 2027 initially, with the possibility of an extension.
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