Customer Care Representative Basingstoke 15.00 per hour Hybrid WorkingAre you passionate about delivering outstanding customer service and solving problems with confidence? We're looking for a proactive and organised Customer Care Representative to join a busy and supportive team in Basingstoke, on a 6-month basis, with possibility of permanent role. This is a fantastic opportunity to work for a global organisation, managing customer accounts across the UK and playing a key role in ensuring customers receive a first-class service every step of the way.What's on offer?15.00 per hourHybrid working: 4 days office-based, 1 day working from home35-hour working weekMonday to Thursday: 09:00 - 17:00Early Finish Friday: 09:00 - 15:30Friendly and collaborative team environmentKey ResponsibilitiesManage customer accounts and maintain accurate customer dataProcess quotations, orders and service agreementsHandle customer enquiries via phone and emailResolve delivery, technical and finance-related queriesWork closely with internal teams including Distribution, Planning, Finance and Sales OperationsInvestigate and resolve customer complaints efficientlyTrack deliveries and liaise with courier partnersSupport operational meetings and shared mailbox managementHelp achieve key service level and delivery targetsWhat we're looking forPrevious experience in a customer-facing or customer service roleExcellent communication and problem-solving skillsStrong organisational skills with great attention to detailA flexible and team-focused approachConfident using Microsoft Word and ExcelSAP experience would be advantageous but is not essentialIf you thrive in a fast-paced environment, enjoy building strong customer relationships and take pride in delivering exceptional service, we'd love to hear from you.The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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Customer Service Representative in London employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
