At a Glance
- Tasks: Be the go-to person for customer queries and build strong relationships.
- Company: Reputable membership organisation in Central London with a supportive culture.
- Benefits: Competitive salary, 25 days leave, hybrid work, and wellness initiatives.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 29103 - 29103 £ per year.
Customer Support Advisor Contact Centre
Central London
£29,103.85 per annum (6 month contract)
Full-time 35 hours per week
Hybrid working 1 day from home
Are you an experienced Customer Service or Contact Centre professional who genuinely enjoys speaking to people, solving problems and building relationships?
We are recruiting a Customer Support Advisor to join an established and highly regarded professional membership organisation in Central London.
This is a busy and varied customer-facing role where you'll be the first point of contact for students, members, employers and customers.
You'll handle a mixture of inbound and outbound contact, responding to enquiries, resolving problems and helping customers get the most from their membership, qualifications, training and events.
We're looking for someone who is confident on the telephone, commercially aware and highly IT literate, with previous experience gained within a busy customer service, call centre or contact centre environment.
What will you be doing?
As part of the Customer Support team, you'll
- Handle inbound and outbound calls and respond to customer enquiries by email
- Act as a first point of resolution for customer and member queries
- Provide clear advice and guidance on memberships, qualifications, training and events
- Build strong customer relationships and provide a personalised service
- Accurately record customer interactions using the CRM
- Support membership applications, renewals, upgrades and retention
- Deal with student queries relating to study and examinations
- Make welcome and follow-up calls to support onboarding and retention
- Process payments for memberships, subscriptions, conferences and events
- Promote relevant membership benefits, training, qualifications and events
- Identify appropriate opportunities to upsell and cross-sell services
- Work towards individual and team customer service and commercial targets
- Liaise with colleagues across the organisation to ensure customers receive a joined-up service
About You
You'll ideally have experience working within a busy inbound and outbound customer service, call centre or contact centre environment.
You'll also need
- Strong telephone-based customer service experience
- A track record of building positive customer relationships
- Excellent verbal and written communication skills
- Strong listening and questioning skills
- Experience using a CRM or customer database
- Excellent IT skills and confidence learning new systems
- The ability to multitask and manage a varied workload
- A proactive approach and willingness to take ownership
- Good problem-solving skills and the confidence to use your initiative
- A calm and professional approach when working under pressure
- A positive, resilient and adaptable personality
- A collaborative, customer-first approach
- The motivation to work towards customer service and commercial targets
Previous experience within a commercial customer service environment would be particularly beneficial.
What's in it for you?
Alongside a salary of £29,103.85 per annum, you'll receive an excellent benefits package including:
- 25 days' annual leave plus bank holidays
- Additional discretionary days over Christmas
- Group personal pension scheme
- Life assurance and critical illness cover
- One day's paid leave when moving home
- Two paid volunteering days each year
- Perkbox benefits and discounts
- Employee Assistance Programme
- Cycle to Work scheme
- Regular wellbeing initiatives and workshops
- Hybrid working with one day per week from home
Why Apply?
This is an excellent opportunity for an experienced customer service professional who enjoys taking ownership, solving problems and speaking to customers.
You'll join an established organisation offering a supportive working environment, excellent benefits and the opportunity to build long-term relationships with customers and members.
The role offers plenty of variety and would particularly suit someone who enjoys delivering a genuinely high standard of service while also being comfortable working towards clear service and commercial targets. 6 month fixed term £29,103.85 per annum Central London
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Customer Service Advisor (6 month contract) in London employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (6 month contract) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Confidential. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Confidential before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (6 month contract) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Confidential:Your cover letter is your chance to shine! Tell us why you want to work at Confidential specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Confidential!
How to prepare for a job interview at Confidential
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
