Call Handler - Social Housing
Location: West or North London
Salary: 17 per hour
Contract: Temporary to Permanent
Working Arrangement: Fully Office Based
About the Role
We are currently recruiting for a Call Handler to join a busy Social Housing team based in West or North London.
This is a great opportunity for someone with strong customer service and communication skills who is confident handling a high volume of calls and supporting residents with their enquiries.
The role will initially be on a temporary basis, with the opportunity to become permanent for the right candidate.
Key Responsibilities
- Handling a high volume of inbound calls from residents and customers
- Responding to queries in a professional and helpful manner
- Logging calls and updating customer records accurately
- Taking details of repairs, maintenance issues and service requests
- Liaising with internal teams and contractors to ensure enquiries are dealt with efficiently
- Providing regular updates to residents where required
- Escalating urgent or complex issues appropriately
- Maintaining accurate records on internal systemsDelivering a high level of customer service at all times
About You
- Previous experience in a call centre, customer service, contact centre or housing environment
- Excellent verbal and written communication skills
- A professional and friendly telephone manner
- Strong attention to detail and accurate data entry skills
- The ability to remain calm and professional when dealing with challenging customers
- Good IT and administration skills
- The ability to work effectively in a busy, target-driven environment
- Previous Social Housing, Repairs or Property Services experience would be advantageous
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Call Handler in London employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
