Job Description
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Job Advert
INTERNAL ONLY
Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us).
Secondment opportunities must be discussed with your current line manager prior to submitting an application for this post.
36 hours per week, 52.14 weeks per year, Fixed Term until 31st July 2028
An exciting opportunity has arisen in Education Services for a Senior Customer Service Officer. The postholder will leadership to the Customer Service Team which processes school admissions (early learning and childcare (ELC), primary and secondary including the appeals process, complaints, Freedom of Information (FOIs), Subject Access Requests (SARs), complaints handling and direct services to parents/carer's and schools which are based in the Civic Centre, Livingston.
The successful candidate will require to hold a business related qualification (HNC/SVQ3) or demonstrate relevant experience working within local government and of managing a customer service team. With good written and verbal communication skills and IT skills.
West Lothian Council are committed to far reaching changes to the way we deliver our Education Services. These changes include giving you the support and environment that you need to get on with your job and develop your abilities. Our dedication is demonstrated by the whole council achievement of the Investors in People Standard and always aiming a little higher in our service delivery and improvements.
We are keen to employ a diverse workforce that reflects the people of Scotland. xrnqpay We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.
For further information please contact Donna Adam, Strategic Resource Manager e-mail:
Senior Customer Service Officer, West Lothian Civic Centre, 507.98 - INTERNAL APPLICATIONS ONLY - WE in Livingston employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
