Lift & Escalator Operations Administrator

• - Health, Safety & Operational Assurance
• - Ensure adherence to Health & Safety policies, statutory regulations, CDM requirements and permit-to-work procedures.
• - Support in reviewing contractor RAMS and support with permit approvals.
• - Maintain operational records relating to LOLER inspections, audits and contractor performance. Support the L&E team with management of the asset register, including updating emergency defects, equipment data, maintenance records.
• - Asset Performance & Operations
• - Register and monitor contractor call-outs, repairs and service restoration activities.
• - Maintain asset and defect records through SharePoint and associated systems.
• - Conduct routine inspections and condition assessments of lifts and escalators, ensuring assets are maintained to CWG standards and compliance requirements.
• - Monitor maintenance programmes, contractor attendance and service delivery performance.
• - Support continuous improvement initiatives aimed at enhancing service delivery, asset performance, operational efficiency, contractor performance and customer experience.
• - Contractor & Service Delivery Support
• - Co-ordinate contractor activities and monitor performance against contractual requirements.
• - Track actions arising from audits, inspections and defect reports.
• - Support delivery of major repairs, refurbishments and modernisation projects.
• - Administration and reporting.
• - Maintain accurate records of maintenance visits, inspections, repairs and contractor documentation.
• - Prepare KPI reports, dashboards and operational performance information.
• - Support meetings, record actions and track completion.
• - Emergency response and technical support.
• - Provide support during equipment failures, breakdowns and passenger entrapments.
• - Attend site inspections with management and contractors when required.
• - Support engineering teams to maximise equipment availability and minimise downtime.
• - Carry out any other reasonable duties as requested by the Lift & Escalator Services Manager in support of departmental objectives.
• - Financial & Administrative Support
• - Support in raising purchase orders, processing invoices and maintain accurate records.
• - Support expenditure monitoring and departmental reporting
• - Update departmental trackers including WIP, defects and emergency response records

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