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For Companies At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Starting salary of £25,087, discounts on products, and career development support.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed; just be helpful and calm.
- Other info: Flexible working options, volunteering days, and a great team atmosphere.
The predicted salary is between 25087 - 25684 £ per year.
Start Date: 07/04/26
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships, we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here.
- Huge discounts of EE & BT products including your Mobile and Broadband, saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan, giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Warrington in Leigh employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Warrington in Leigh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling tech-related queries during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Customer Service Advisor - Warrington in Leigh
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for, so make sure you understand the skills and qualities that will help you shine in this role.
Show Off Your Problem-Solving Skills: Since this role is all about helping customers with tech-related queries, highlight any experiences where you've solved problems or helped others. Whether it’s gaming or tech tinkering, let us know how your skills can translate into customer service.
Be Yourself in Your Application: We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Share your passion for helping others and how you build relationships – it’s what we value most!
Apply Through Our Website: When you’re ready to apply, make sure you do it through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Confidential
✨Know Your Tech Basics
Brush up on some basic broadband and tech-related terms. Even if you don’t have specific experience, being familiar with common issues like router setups or connectivity problems can really help you stand out during the interview.
✨Showcase Your Problem-Solving Skills
Think of examples from your past where you've solved problems or helped others. Whether it’s gaming or tech tinkering, share how you approached challenges and what the outcomes were. This will demonstrate your ability to handle customer queries effectively.
✨Emphasise Your People Skills
Since this role is all about building relationships, be ready to discuss how you connect with people. Share stories that highlight your calmness and helpful nature, especially in tricky situations. This will show that you’re a great fit for the team culture.
✨Ask Thoughtful Questions
Prepare a few questions about the role and the team. This shows your interest and enthusiasm for the position. You might ask about the training process or how the team supports each other, which can also give you insight into the company culture.
