WSR is recruiting for a Service Administrator for our reputable client in Leeds.
Location: Leeds - Fully office-based, 5 days per week
Salary: £28k per annum
Job Type: Permanent
Hours: Monday to Friday, 8:00am 4:30pm
Are you an organised and proactive administrator who enjoys variety and working as part of a busy team? We re looking for a Service Administrator to join a growing service operation in Leeds, providing essential day-to-day support to engineers, customers and the wider service team.
Service Administrator Role Overview:
This is a varied role where no two days are quite the same. You ll be involved in everything from coordinating service calls and engineer schedules through to raising purchase orders, preparing invoices, producing reports and liaising directly with customers. Full training will be provided, making this a great opportunity for someone looking to build their experience within a service, engineering or technical environment.
Service Administrator Key Responsibilities:
- Raising and managing service calls and engineer work orders
- Coordinating engineer diaries and scheduling works with customer sites
- Processing engineer timesheets, reports and daily hours
- Setting up new customers and completing relevant administration
- Raising purchase orders, processing credits and assisting with invoicing
- Reviewing margins and compiling regular service and transaction reports
- Maintaining holiday, sickness, absence and maintenance records
- Monitoring customer KPIs and ensuring scheduled maintenance visits are completed
- Following up on outstanding invoices and liaising with customers as required
- Preparing straightforward customer quotations
- Supporting the wider service team with general day-to-day administration
Service Administrator Skills, Experience & Attributes:
You ll ideally have previous administrative experience, particularly within a service, engineering or technical environment, although this isn t essential as full training will be provided.
You ll also need:
- Strong organisation and attention to detail
- The ability to juggle multiple priorities in a busy environment
- Confident written and verbal communication skills
- A friendly, customer-focused approach
- Good working knowledge of Microsoft Office
- A collaborative approach and willingness to support the wider team
- Basic financial awareness would be useful, although training can be provided
- SAP experience would be advantageous, but isn t essential
Service Administrator Benefits:
- Annual Bonus
- Holidays: 25 days (with increases based on service).
- Health: Private healthcare, digital GP access, and mental health support.
- Enhanced Pay: Generous maternity, paternity, and sick pay.
- Secure Future: Pension plan, income protection, and life assurance (4x salary).
- Employee Rewards: Recognition platform, discounts, Cycle 2 Work scheme, and more!
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Service Administrator in Leeds employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
