Service Administrator
Location: Leatherhead
Salary: Competitive (DOE)
Hours: Monday to Friday, 8:30am to 5:00pm
Overview
We are seeking an organised and customer-focused Service Administrator to join a busy service operations team. This role is responsible for coordinating engineers, scheduling maintenance works, managing service requests, and ensuring jobs are completed efficiently from initial booking through to invoicing.
The successful candidate will be a strong communicator with experience working in a fast-paced service environment. A key requirement is proven experience coordinating and scheduling engineers and acting as a central point of contact between clients, suppliers, contractors, and field-based technical teams.
Key Responsibilities
- Coordinate and schedule reactive and planned maintenance work for engineers.
- Manage engineer diaries and ensure service levels are maintained.
- Monitor planned preventative maintenance (PPM) schedules and ensure works are completed on time.
- Act as the first point of contact for incoming calls from customers, suppliers, contractors, and engineers.
- Arrange site access for engineers and subcontractors.
- Order parts and materials as required.
- Process purchase invoices and assist with job completion and invoicing.
- Provide regular updates to customers on job progress and completion status.
- Produce reports, maintain databases, and support administrative processes.
- Verify engineer timesheets and expenses where required.
- Maintain accurate records, filing systems, and service documentation.
Essential Skills & Experience
- Previous experience coordinating, scheduling, or dispatching engineers is essential.
- Experience working within a service desk, helpdesk, facilities management, engineering, maintenance, or similar operational environment.
- Strong customer service and communication skills.
- Comfortable liaising with customers, suppliers, contractors, and mobile engineering teams.
- Excellent organisational skills and ability to prioritise a high volume of work.
- Good working knowledge of Microsoft Office, including Excel and Outlook.
- Strong attention to detail and administrative skills.
- Professional telephone manner and excellent written and verbal English.
Desirable
- Experience using CAFM, helpdesk, scheduling, or workforce management systems.
- PowerPoint knowledge would be advantageous.
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Service Administrator in Leatherhead employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
