Job Title: Claims Administrator
Salary: 25,000 - 30,000
Location: Leatherhead, Surrey (Office-Based)
Job Overview
An exciting opportunity has arisen for a Claims Administrator to join a well-established, family-run construction business based in Leatherhead, Surrey.
The company specialises in insurance-related residential and commercial repairs, working with clients, insurers, loss adjustors, contractors and suppliers across a wide range of projects.
Working closely with a team of Contract Managers, the successful candidate will play a key role in keeping projects running smoothly from an administrative and customer service perspective. This is a fast-paced position suited to someone who is highly organised, confident communicating with customers and comfortable managing multiple projects simultaneously.
Job Requirements
- Previous experience within an administration, customer service or claims-related role
- Highly organised with excellent attention to detail
- Confident communicating with clients by telephone and email
- Professional and approachable manner
- Ability to manage multiple projects and priorities simultaneously
- Strong written and verbal communication skills
- IT literate and confident learning new systems
- Experience using CRM systems advantageous
- Ability to work effectively as part of a busy team
Salary & Benefits
- Salary: 25,000 - 30,000
- Permanent, full-time position
- Office-based role in Leatherhead, Surrey
- Opportunity to join an established family-run construction business
- Supportive working environment
- Long-term career development opportunities
Key Responsibilities
- Respond to emails and enquiries from clients, insurers, loss adjustors and other stakeholders
- Communicate confidently with clients by telephone and email
- Provide regular updates to clients regarding project progress
- Liaise with loss adjustors, insurance companies, contractors and suppliers
- Provide day-to-day administrative support to Contract Managers
- Monitor multiple live construction and insurance repair projects
- Maintain and update multiple CRM systems
- Keep project databases and records accurate and up to date
- Maintain contact details, project information, correspondence and relevant documentation
- Monitor outstanding issues and upcoming deadlines
- Ensure Contract Managers are kept informed of important project updates
- Support the wider team with general administrative duties as required
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Claims Administrator in Leatherhead employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
