Neon Talent Solutions is excited to be working on behalf of our client to find a bilingual Italian-Speaking Insurer & Claims Support Representative (Bilingual Customer Service Administrator) to join their Italian-Bilingual Customer Service and Insurance Claims teams based in Bristol (BS1) on a full time, permanent basis, with Hybrid working options (2 days working from home days available)
This is a fantastic opportunity for a customer-focused individual with strong administration skills who has previous experience in insurance or claims to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.
What's Available To You
SALARY: circa £27,000 per annum + Discretionary Annual Bonus
- Hybrid Working Available - 3 days in the Bristol office & 2 WFH days
- Life Insurance
- Company Pension
- Health & Wellbeing Programme
- 21 Days Annual Leave + Bank Holidays
- A fantastic, modern workplace designed for you
- Subsidised cafeteria
- Based in Central Bristol with great transport links nearby
- Full training and ongoing development opportunities
- A supportive, inclusive working environment where your contributions are valued
About The Role of Insurance Claims Support Administrator
As an Insurer & Claims Support Administrator, you will be responsible for delivering exceptional customer service to Italian-speaking business clients. Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards. You'll be joining a team that prides itself on treating customers fairly and offering high-quality service.
- Investigate and evaluate insurance claims, ensuring accuracy and fairness.
- Handle customer service queries from Italian-speaking clients, including complaint resolution.
- Ensure compliance with FCA guidelines and underwriter standards.
- Accurately log and interpret data in the system, following up with relevant parties as needed.
- Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary.
- Translate documents and correspondence as required.
- Meet weekly and monthly productivity targets, supporting the team to achieve business goals.
Working Hours: Monday to Friday 8.00am - 4.30pm
What You Will Bring
- You will be fluent in Italian, both spoken and written to a professional standard.
- MUST HAVE previous experience in communicating in both written & verbal formats to ITALIAN SPEAKING customers
- Experience in customer service - within a claims or insurance environment
- Strong organisational and prioritisation skills with excellent attention to detail.
- Confident communicator with a focus on delivering outstanding customer service.
- Adaptable, team-oriented, and capable of working independentl y.—
- Familiar with MS Office applications and able to maintain accuracy in data entry.
PLEASE NOTE: Candidates living more than 60 miles from Bristol City Centre will not be considered unless they are relocating to Bristol before employment commences.
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Italian Speaking Insurance Administrator employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
