Commercial Insurance Account Handler
Salary: £35,000 - £40,000 (DOE)
Hours: Monday-Friday, 8:30am-5:30pm
Location: Isleworth
Job Type: Full-time, Permanent
About the Company
Our client is an award-winning, independent insurance brokerage with a long-established reputation for delivering exceptional client service and tailored insurance solutions. With direct access to leading insurers and Lloyd's markets, they pride themselves on building lasting client relationships while maintaining a supportive and collaborative working environment for their employees.
The Role
An exciting opportunity has arisen for an experienced Commercial Insurance Account Handler to join a growing and successful brokerage. You will be responsible for managing a portfolio of commercial clients, providing professional support across renewals, new business, mid‑term adjustments, and day-to-day account management.
This position would suit an organised and customer-focused insurance professional who enjoys building relationships, delivering excellent service, and supporting clients with their insurance requirements.
Key Responsibilities
- Manage a portfolio of commercial insurance clients across a range of sectors.
- Handle policy renewals, mid‑term adjustments, endorsements, and general administration.
- Support new business enquiries and identify opportunities to grow existing accounts.
- Liaise with insurers to obtain quotations and negotiate terms where required.
- Respond to client queries promptly and professionally.
- Maintain accurate client records and policy documentation.
- Assist clients with claims enquiries and provide ongoing support throughout the process.
- Review existing cover arrangements and identify areas for improvement.
- Ensure all activities are carried out in line with FCA regulations, GDPR requirements, and company procedures.
Skills & Experience
- Previous experience within Commercial Insurance, either in an Account Handler, Account Executive support, or Broker role.
- Good understanding of commercial insurance products, such as Property, Liability, Motor Fleet, Professional Indemnity, Commercial Combined, or SME insurance.
- Ability to interpret policy wordings and explain cover clearly to clients.
- Strong customer service and relationship management skills.
- Excellent verbal and written communication skills.
- Ability to prioritise workloads and manage multiple tasks effectively.
- High level of accuracy and attention to detail.
- Team player with a proactive and professional approach.
IT Skills
- Competent user of Microsoft Office, including Word, Outlook, and Excel.
- Experience using insurance broking systems and insurer portals.
- Accurate data entry and record‑keeping skills.
- Comfortable working with multiple systems and online platforms.
Benefits
- 28 days holiday
- Company pension scheme
- Ongoing training and professional development
- Onsite parking
- Supportive and friendly team environment
- Long‑term career progression opportunities
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Insurance Sales Executive in Isleworth employer: Confidential
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