Job Title: Warranty Administrator Fixed Term Contract
Location: Ilminster, Somerset
Salary: Dependant on experience (to be discussed at application)
Job Type: Full-time, Fixed Term Contract
Hours: 9-5 (Mon-Thurs), 9-4.30 (Fri)
What's on Offer:
- Opportunity to join a stable and growing business
- Supportive team environment with a strong focus on collaboration
- Varied role with scope to develop your skills
- Competitive salary and benefits package including 25 days plus BH and free parking
We are currently supporting a well-established and growing manufacturer to recruit a Customer Service Administrator. This is an exciting opportunity to join a customer focused organisation where service quality and continuous improvement are at the heart of everything they do.
The Role
As Customer Service Administrator, you will play a key role in delivering a high-quality warranty service, ensuring customers receive a seamless and efficient experience. Acting as a central point of contact, you will manage warranty claims, coordinate service activity, and support internal teams in maintaining strong customer relationships.
This is a varied and fast-paced role, ideal for someone who thrives in a busy environment and enjoys problem-solving, organisation, and customer interaction.
Key Responsibilities
- Respond to warranty claims via phone and email in a timely and professional manner
- Log all communications and maintain accurate records using the CRM system
- Coordinate the dispatch of replacement parts and raise associated orders
- Arrange collections of faulty components in line with company procedures
- Authorise and organise service callouts in accordance with warranty terms
- Process invoices and manage documentation related to service visits
- Analyse service reports to identify recurring issues and opportunities for improvement
- Build and maintain effective relationships with external service partners
About You
We're looking for an organised and proactive individual with excellent communication skills and a strong customer service mindset.
- Experience working in a fast-paced, customer-focused environment
- Proven ability to manage a varied workload and prioritise tasks effectively
- Strong administrative and organisational skills
- Good IT skills, including Microsoft Office
- Solid communication skills, both written and verbal
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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Warranty Administrator in Ilminster employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
