Confidential is seeking a Service Desk Team Leader to join our Service Management team in London. The role is hybrid, requiring three days per week in London Bridge, and focuses on leading, mentoring and delivering high-quality incident and service requests.
You will manage day-to-day service desk operations, drive improvements, oversee staff performance and ensure SLA targets are met while maintaining excellent customer service across multiple clients.
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Hybrid Service Desk Lead — Drive SLA Excellence & Mentoring employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
