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- Tasks: Lead a team of engineers to ensure top-notch service and client satisfaction.
- Company: Join a respected HVAC contractor with a nationwide presence and employee ownership.
- Benefits: Enjoy a competitive salary, car allowance, annual bonuses, and profit-sharing.
- Why this job: Be part of a culture where your voice matters and profits are shared.
- Qualifications: Experience in service management, HVAC knowledge, and strong client relationship skills required.
- Other info: Opportunity for professional growth and involvement in decision-making processes.
The predicted salary is between 42000 - 84000 £ per year.
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings. They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHU's, ventilation and commercial heating.
Our client's business is setup as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the company's management and can be involved in decision-making processes and as the company generates profits, these will be distributed to employees. Its aim is to provide a long-term view of business success where employees have a vested interest in the company's performance and longevity.
The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved. In order to succeed the targets set for the patch the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom-line figures and cost control.
It is expected that the successful candidate will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstrable experience in HVAC technical mastery, management and leadership, client relationships and controlling P&L.
Job Requirements- Proven service management or operations management experience leading and planning work for a team of engineers.
- HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms.
- Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
- Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
- Drive for continuous professional development, progression and increasing responsibilities.
- Confident with P&L, budget and cost control etc.
Basic Salary £50,000-£60,000 DOE
Car allowance circa £5k per annum
Annual bonus targeted on net profit, service, compliance & engineer development
Employee-owned trust profit sharing scheme, increases with time served
Pension
Any further package details to be discussed at interview stage.
HVAC Operations Manager employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Operations Manager
✨Tip Number 1
Familiarise yourself with the latest HVAC technologies and trends. Being knowledgeable about advancements in air conditioning, chillers, and ventilation systems will help you stand out during interviews and discussions with potential employers.
✨Tip Number 2
Network within the HVAC industry by attending relevant trade shows, seminars, or local meetups. Building relationships with professionals in the field can lead to valuable insights and job opportunities that may not be advertised.
✨Tip Number 3
Prepare to discuss your experience with P&L management and client relationship building. Be ready to provide specific examples of how you've successfully managed budgets and maintained client satisfaction in previous roles.
✨Tip Number 4
Research the company culture of the employer you're applying to, especially since they operate as an Employee-Owned Trust. Understanding their values and how they prioritise employee involvement can help you align your responses during interviews.
We think you need these skills to ace HVAC Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in HVAC operations management. Focus on your technical mastery, leadership skills, and any specific achievements related to P&L management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the HVAC industry and your passion for client service. Mention your experience with managing teams and improving client relationships, as well as your commitment to continuous professional development.
Highlight Relevant Skills: In your application, emphasise your proven service management experience, technical knowledge of HVAC systems, and your ability to lead technical discussions with clients. This will demonstrate your suitability for the role.
Showcase Your Achievements: Include specific examples of how you've successfully managed budgets, improved service quality, or enhanced client satisfaction in previous roles. Quantifying your achievements can make a strong impact.
How to prepare for a job interview at Confidential
✨Showcase Your HVAC Expertise
Make sure to highlight your technical knowledge of HVAC systems during the interview. Be prepared to discuss specific projects or experiences where you successfully managed heating, cooling, or ventilation systems, as this will demonstrate your mastery in the field.
✨Demonstrate Leadership Skills
As a potential operations manager, it's crucial to showcase your leadership abilities. Share examples of how you've effectively led teams, improved service quality, and driven productivity among engineers. This will help the interviewer see your capability to manage and motivate a team.
✨Prepare for Client Conversations
Since client relationships are key in this role, practice discussing service and maintenance works confidently. Be ready to explain how you would handle client queries or negotiations, showcasing your customer service skills and ability to maintain strong client connections.
✨Understand P&L Management
Familiarise yourself with profit and loss statements, budget management, and cost control strategies. Be prepared to discuss how you've previously managed P&L responsibilities and how you plan to ensure financial success in this role.
