Home Condition Survey Administrator (HHSRS)

Title: Home Condition Survey Administrator (HHSRS)

Contract Type: FTC, 15 Months, Full Time, 35 hours per week

Salary: From 31,955 per annum (London weighted salary) or from 27,796 per annum (Regional salary) dependent on experience.

Grade: 5

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Homebased Worker: Contractual hours to be worked on a remote basis, with ad hoc office attendance as required

Closing Date: 10th November 2026 at 9am

Interview Dates: 13th November via Teams

Benefits include:

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
• Westfield Health Cash Plan
• non-contributory life assurance
• up to 21 hours volunteering paid days
• lifestyle benefits
• Employee Assistance Programme
• many more

Your impact in the role:

• Managing the team HHSRS mailbox and ensuring all reported HHSRS hazards identified by the Home Condition Surveyors and external consultants whilst delivering home condition surveys, are logged and sent for triage. Act as the first point of contact for the home condition team providing up to date and accurate information to colleagues and our external partners.
• Escalate HHSRS hazards to the relevant teams within the organisation, including the raising of repair jobs when required, to ensure all HHSRS hazards are remedied quickly for residents, and within Awaab's Law timescales.
• Liaise with a wide range of other departments, stakeholders and partners, to track the remediation of HHSRS hazards, through actively monitoring supporting with the resolution of any blocks/issues, accurately recording of job numbers and the remediation completion dates.
• Compile regular management reports related to HHSRS activity to support with the continuous improvement of working practices to support the delivery of excellent customer service.
• Arranging appointment bookings, for home condition surveys to be delivered, through the generation of letters, text messages and phone calls, taking care to answer any questions or queries raised by residents during the booking process with compassion and empathy.
• Work collaboratively with Admin colleagues, to review, develop and streamline processes, to ensure consistency of approach and provide support during periods of absence.

What you'll bring to the team:

• Knowledge/experience of working in a customer facing, administration-based role in a fast-paced environment, and a commitment to providing high levels of customer service
• Excellent organisational skills and attention to detail, with the ability to prioritise own workload and manage time effectively
• Excellent proficiency in Microsoft Office applications, including Word, PowerPoint and Outlook, with strong Excel skills.
• Effective and clear communication skills, problem solving skills and the ability to work collaboratively within a team interacting with internal and external stakeholders at all levels
• Knowledge of Awaab's Law, its application, and impact with the social housing sector

If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.