BODYSHOP CUSTOMER SERVICE ASSISTANT
Location: Heywood
Salary: £24,000 - £26,000 Basic Salary DOE
Job Type: Full-Time, Permanent
Working Hours: Monday - Friday, 8:00am - 5:00pm
Are you an organised, customer-focused professional looking for your next opportunity within the automotive industry? This Bodyshop Customer Service Assistant position in Heywood offers a basic salary of £24,000 - £26,000, depending on experience, with full-time, permanent employment and a consistent Monday-to-Friday working pattern.
If you enjoy helping customers, communicating clearly and keeping things running smoothly in a busy environment, this could be an excellent opportunity to develop your career within a vehicle accident repair setting.
WHAT'S IN IT FOR YOU?
- £24,000 - £26,000 basic salary, depending on experience.
- Full-time, permanent employment.
- Monday-to-Friday working pattern.
- Consistent working hours of 8:00am - 5:00pm.
- Opportunity to build experience within the automotive accident repair sector.
- A varied role combining customer service, administration and communication.
THE ROLE
As a Bodyshop Customer Service Assistant, you'll help deliver a positive customer experience throughout the vehicle repair process. You'll support the day-to-day administration of the bodyshop, keeping customers informed and helping ensure information is communicated accurately between customers and the repair team.
Your responsibilities will include:
- Handling customer enquiries professionally by telephone and email.
- Providing customers with updates on vehicle repairs when information is available.
- Supporting appointment scheduling and customer communications.
- Maintaining accurate customer records and administrative information.
- Liaising with colleagues to help coordinate the customer journey.
- Assisting with general office administration and documentation.
- Delivering a friendly, professional service while managing competing priorities.
ABOUT YOU
- Previous experience in a customer service, reception or administrative role; automotive or bodyshop experience would be beneficial.
- Strong communication skills, with a professional and approachable telephone manner.
- Good organisational skills and attention to detail.
- Confident using computers and standard office software.
- Able to manage enquiries, prioritise tasks and maintain accurate records.
- A customer-focused approach, with the ability to remain calm and helpful in a busy environment.
- Reliable, proactive and comfortable working as part of a team.
Right to Work: Candidates must have the right to work in the UK. Proof of eligibility will be required prior to employment.
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Bodyshop Customer Service Assistant in Heywood employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
