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For Companies At a Glance
- Tasks: Lead IT service operations and ensure technology services are reliable and scalable.
- Company: Join a rapidly growing global organisation with a focus on innovation.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of IT services.
- Why this job: Make a significant impact in a senior role while driving operational excellence.
- Qualifications: Proven leadership experience in IT service operations and strong governance background.
- Other info: Work in a dynamic environment with opportunities for professional growth.
The predicted salary is between 72000 - 108000 £ per year.
Be among the first to apply for a new role created by rapid growth across our global organisation. This is a senior leadership role with end-to-end accountability for IT service operations across a complex, multi-region environment. The successful candidate will play a critical role in ensuring technology services are reliable, scalable, and aligned with business priorities.
Key Responsibilities:
- Provide strategic and operational leadership across IT service operations, including incident, problem, change, and service performance management
- Own and mature processes, governance, and operational metrics
- Lead and develop high-performing, geographically distributed teams and key third-party partners
- Drive continuous improvement, operational resilience, and service excellence
- Act as a senior stakeholder interface, translating business needs into effective service outcomes
- Ensure services are secure, compliant, and fit for a 24/7 operational environment
About You:
- Proven senior leadership experience in IT service operations within a large, complex organisation
- Strong background in service governance, networks, infrastructure and security
- Demonstrated ability to lead transformation and embed operational discipline at scale
- Commercially minded, with experience managing vendors and budgets
- Confident, credible leader able to influence at executive level
Head of Service Operations employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've led teams and managed complex IT service operations. Highlight your ability to drive continuous improvement and operational resilience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Service Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Head of Service Operations role. Highlight your leadership experience in IT service operations and any relevant achievements that showcase your ability to drive continuous improvement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your strategic vision for IT service operations and how you can contribute to our growth at StudySmarter.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. Share examples of how you've led high-performing teams and managed vendor relationships. We want to see how you can influence at an executive level!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on being part of our rapidly growing team!
How to prepare for a job interview at Confidential
✨Know Your Stuff
Make sure you’re well-versed in IT service operations, especially in areas like incident management and service performance. Brush up on your knowledge of governance and operational metrics, as these will be key topics during the interview.
✨Showcase Leadership Skills
Prepare examples that highlight your senior leadership experience. Think about times when you’ve led geographically distributed teams or managed third-party partners. Be ready to discuss how you’ve driven transformation and improved service excellence.
✨Understand the Business
Familiarise yourself with the company’s business priorities and how IT services align with them. Be prepared to discuss how you can translate business needs into effective service outcomes, showcasing your commercially minded approach.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the organisation. Inquire about their current challenges in service operations or how they measure success in their IT services. This shows you’re engaged and thinking strategically.
