Ready to make your mark at our client's flagship venue? Lead a brilliant team, drive performance and keep this Guildford destination at the top of its game.
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Assistant General Manager
Guildford
Salary up to £38,235
Full Time, Permanent
45 Hours Per Week
About the Company
Our client is part of one of the UK's leading leisure groups, with nearly 100 years of experience operating golf, leisure and hospitality venues across the UK. The group brings its businesses together through a shared purpose: "To create exceptional spaces to play and be together."
The Guildford site is the group's flagship venue , setting the benchmark for innovation, guest experience and operational excellence across the business. This is more than just a management role; it's an opportunity to play a key part in one of its most important venues while building your career with a growing business that invests in its people.
The company's culture is shaped by four values:
Fun: Bringing energy and creating memorable moments.
Ambition: Continually looking to improve and learn.
Collaboration: Communicating openly and working as one team.
Trust: Acting responsibly, keeping promises and believing in each other.
The Role
Working closely with the General Manager, the Assistant General Manager will help lead the commercial, operational and people performance of the Guildford venue.
You will keep the venue running smoothly, drive revenue and maintain high standards across games, food, drink, retail and customer service. You will also recruit, coach and motivate the team, creating an inclusive environment where employees feel supported and guests receive an exceptional experience.
This is a varied, hands-on management role for someone who enjoys leading from the front and wants to make a visible impact within a busy entertainment and hospitality venue.
Key Responsibilities
Support the General Manager with the venue's day-to-day operational, commercial and people performance.
Maximise revenue by reviewing bookings, pricing and utilisation, managing EPOS promotions and driving upselling, repeat visits and targeted offers.
Develop the venue's sales and marketing culture, maintain customer data in line with legislation and support campaigns for key audiences.
Manage staffing, rotas, budgets, financial reporting and departmental records in line with business demand and agreed targets.
Oversee food, beverage, catering and retail operations, including hygiene compliance, purchasing, cost control and service standards.
Maintain an excellent guest experience by monitoring performance, resolving feedback and ensuring the team consistently meets company standards.
Lead recruitment, induction, training, coaching and appraisals while communicating the business plan and embedding the company's values.
Maintain a safe, high-quality venue through daily course inspections, health and safety checks, routine repairs and coordination with suppliers and contractors.
Build positive relationships within the local community and comply with all company, HR and health and safety procedures.
Skills and Experience
To be considered for this role, you will need:
At least two years' experience as a Duty Manager or Deputy Manager.
Operational site management experience within a customer-focused environment.
Strong leadership, people-management, coaching and delegation skills.
Excellent verbal, written and listening skills.
Strong organisation, planning, prioritisation and time-management abilities.
A practical approach to problem-solving, decision-making and managing change.
A results-driven attitude, good presentation skills and excellent attention to detail.
A good standard of education, including GCSEs or equivalent.
A full driving licence.
P&L management and sales and marketing experience would be advantageous. A Personal Licence and First Aid at Work qualification are also preferred.
How to Apply
If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
Our client is committed to ensuring its recruitment process is accessible to everyone. Reasonable adjustments can be provided throughout the recruitment process; please speak with the hiring manager about any requirements.
Applicants must be authorised to work in the UK. No agencies, please. xrnqpay
Other Suitable Skills and Experience May Include: Assistant General Manager, Deputy General Manager, Venue Manager, Leisure Manager, Hospitality Manager, Food and Beverage Manager, Entertainment Venue Manager, Operations Manager, Duty Manager, Store Manager, Retail Manager or Bar Manager.
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