Confidential is seeking an experienced Contact Centre Sales & Service Manager in Worsley, Manchester. This full‑time, office‑based role oversees a team of about 14 advisors, driving sales and service performance while enhancing customer experience and revenue.
You will lead a hands‑on operation, shaping processes, coaching staff, and implementing quality assurance across channels, with GDPR/PECR compliance and a focus on continuous improvement.
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Growth‑Driven Contact Centre Leader — Sales & Service employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
