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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for personal banking clients.
- Company: Join a leading contact centre with a reputation for excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be the voice of a trusted bank and help customers with their financial needs.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Fast-paced environment with a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Personal Banking line of business, Lloyds Banking Division campaign.
Here is all you need to know:
- Start Date: February...
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW
✨Tip Number 1
Research Lloyds Banking Group and Teleperformance to understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios and how you would handle them. Think about your past experiences and be ready to share examples that highlight your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insider tips on the interview process and what it’s really like to work at Teleperformance, which can give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight any relevant experience in customer service, especially in banking or fast-paced environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team at Lloyds Banking Group. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: As a Customer Service Specialist, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Confidential
✨Know Your Stuff
Before the interview, make sure you research Lloyds Banking Group and their Personal Banking services. Understand their values and what they stand for. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about your past experiences and be ready to share specific examples of how you've resolved customer issues or improved service. This will demonstrate your problem-solving skills.
✨Dress the Part
Even though it's an office-based role, first impressions matter! Dress smartly and professionally for the interview. It shows that you respect the opportunity and are serious about the position.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team culture, training opportunities, or what success looks like in the role. It shows that you're engaged and thinking about how you can contribute to the company.
