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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% discount on products, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive culture that values your growth and wellbeing while making a positive impact.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts, virtual healthcare services, and a commitment to diversity and inclusion.
Customer Team Leader 65 per hour Contract: 20 hours per week + regular overtime, permanent, part time. Varied shifts including early mornings from 6am (store opening), afternoons, late evenings to 11pm (store closing) and weekends, to be discussed at interview.
Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team, coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Provide friendly and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Ensure that the store remains safe, legal, and fully operational.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store, working closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- Balance leading and supporting your team while being active on the shop floor.
- Flexibility to work a range of different shifts.
Benefits:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
- A pension scheme with up to 10% employer contributions.
- Wagestream - a money management app giving you access to a percentage of your pay as you earn it.
- 36 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Food & Beverage Team Leader - Permanent, Part-time employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Leader - Permanent, Part-time
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your experience in customer service and team leadership. Think of specific examples where you've successfully led a team or resolved customer issues, as these will be key points of interest.
✨Tip Number 3
Be ready to demonstrate your flexibility with shift patterns. Since the role requires varied shifts, showing your willingness to adapt can make a positive impression.
✨Tip Number 4
Engage with the local community before your interview. Mentioning any involvement or understanding of local needs can highlight your commitment to the Co-op's community-focused approach.
We think you need these skills to ace Food & Beverage Team Leader - Permanent, Part-time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Food & Beverage Team Leader position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Leadership Skills: Emphasise any previous experience in leadership or team management. Provide specific examples of how you've coached or supported team members, as this is a key aspect of the role.
Showcase Customer Service Experience: Since the role involves delivering great customer service, include examples from your past roles where you provided exceptional service or handled challenging situations effectively.
Prepare for Online Assessments: As part of the application process, you'll need to complete two online assessments. Familiarise yourself with common assessment types and practice beforehand to ensure you're well-prepared.
How to prepare for a job interview at Confidential
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll be expected to deliver excellent customer service. Prepare examples of how you've provided friendly and helpful service in the past, and be ready to discuss how you would handle challenging situations.
✨Demonstrate Leadership Qualities
You'll need to coach and supervise your team, so think about times when you've led a group or taken initiative. Be prepared to share your approach to fostering an inclusive culture and developing team capabilities.
✨Understand the Role's Responsibilities
Familiarise yourself with the key tasks of a Customer Team Leader, such as managing store operations and supporting the Store Manager. Show that you understand the importance of safety and legal compliance in the store.
✨Be Flexible and Adaptable
The role requires working varied shifts, so express your willingness to adapt to different schedules. Share any previous experiences where you've successfully managed changing priorities or worked in a dynamic environment.
