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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a pension scheme, and a 30% discount on all Co-op products.
- Why this job: Grow your career with full training and support in an inclusive workplace.
- Qualifications: Must be 18+, with confidence in leading a team and working independently.
- Other info: Flexible shifts available; apply online and complete two assessments.
Location: The Co-operative Food, Stafford Street, Telford, TF2 9JQ
Contract: 16 hours per week + regular overtime, permanent, part time
Varied shifts including early mornings from 5:45am, afternoons, late evenings until 10:00pm and weekends, to be discussed at interview.
Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team, coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Provide friendly and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Ensure that the store remains safe, legal, and fully operational.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store, working closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- Balance leading and supporting your team while being hands-on on the shop floor.
- Confidence in working alone in a store environment.
- The flexibility to work a range of different shifts.
Benefits:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
- A pension scheme with up to 10% employer contributions.
- Wagestream - a money management app giving you access to a percentage of your pay as you earn it.
- 36 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Food & Beverage Team Leader - Perm / Part Time employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Leader - Perm / Part Time
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Being able to share specific experiences will demonstrate your capability to fulfil the responsibilities of a Customer Team Leader.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires varied shifts, showing that you're adaptable and willing to work early mornings, late evenings, and weekends will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community and be prepared to talk about it. Co-op values community involvement, so mentioning any local initiatives or events you've participated in can highlight your commitment to their mission.
We think you need these skills to ace Food & Beverage Team Leader - Perm / Part Time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Food & Beverage Team Leader position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service, team leadership, and any relevant skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead and support a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the Co-op's values. Mention specific examples of how you have successfully led teams or improved customer service in past roles, and explain why you want to work for Co-op.
Prepare for Online Assessments: Since the application process includes two online assessments, practice common assessment types such as situational judgement tests and numerical reasoning. Familiarise yourself with the format to boost your confidence and performance.
How to prepare for a job interview at Confidential
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate excellent customer service skills. Prepare examples of how you've provided friendly and helpful service in previous roles, and be ready to discuss how you would handle challenging situations.
✨Highlight Leadership Experience
Since the role involves coaching and supervising team members, it's important to showcase any leadership experience you have. Think of specific instances where you've led a team or taken initiative, and be prepared to share these stories during the interview.
✨Understand the Co-op Values
Familiarise yourself with the Co-op's values and community focus. Be ready to discuss how you can contribute to their mission of making things fairer for members and communities, as this will show your alignment with their goals.
✨Prepare for Flexibility Questions
Given the varied shifts required for this position, be prepared to discuss your availability and flexibility. Think about how you can manage different shift patterns and express your willingness to adapt to the store's needs.
