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- Tasks: Lead a friendly team, coach members, and ensure great customer service.
- Company: Join Co-op, a community-focused company with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% store discount, and virtual healthcare services.
- Why this job: Be part of a supportive culture that values your growth and wellbeing.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
- Other info: Flexible shifts, full training provided, and commitment to diversity and inclusion.
Closing date: 23-04-2025
Contract: 24 hours per week + regular overtime, permanent, part time. 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team, coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Provide friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Ensure that the store remains safe, legal, and fully operational.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store, working closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- Balance leading and supporting your team while being active on the shop floor.
Benefits:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream - a money management app giving you access to a percentage of your pay as you earn it.
- 36 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Food & Beverage Team Leader - Part Time/permanent employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Leader - Part Time/permanent
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or managed challenging situations in the past. This role requires strong leadership skills, so demonstrating your experience in coaching and supporting others will be crucial.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role involves varied shifts, showing that you're adaptable and willing to work different hours will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about your involvement or understanding of local issues can demonstrate your commitment to Co-op's community-focused approach.
We think you need these skills to ace Food & Beverage Team Leader - Part Time/permanent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Food & Beverage Team Leader position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service, team leadership, and any relevant skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead and support a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully led teams or provided excellent customer service in the past. Make sure to convey your understanding of Co-op's values and commitment to community.
Prepare for Online Assessments: Since the application process includes two online assessments, practice common assessment types such as situational judgement tests and personality questionnaires. This will help you feel more confident and perform better during the assessments.
How to prepare for a job interview at Confidential
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Team Leader. Familiarise yourself with the tasks mentioned in the job description, such as coaching team members and managing store operations. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to foster an inclusive culture and support your colleagues.
✨Emphasise Customer Service
Customer service is at the heart of this role. Be ready to discuss how you would provide friendly and thoughtful service to customers. Share any relevant experiences where you went above and beyond to ensure customer satisfaction.
✨Prepare for Flexibility Questions
Given the varied shifts required for this position, be prepared to discuss your availability and flexibility. Think about how you can balance your personal commitments with the demands of the job, and express your willingness to adapt to different schedules.
