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- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join a supportive team that values connection and customer satisfaction.
- Benefits: Enjoy a competitive salary, private medical cover, and a 4-day work week.
- Why this job: Make a real difference in people's lives while enjoying job variety and progression.
- Qualifications: Must have a UK manual driving licence and live in specified postcodes.
- Other info: No experience needed; full training and mentorship provided.
The predicted salary is between 29000 - 36200 £ per year.
Salary: £29,000 – £36,200 (£4,700 overtime £2,500 commission).
You must live in one of the following postcodes: DG1, DG2, DG11, DG12, DG14, DG16, CA6.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Who we are
As a Field Engineer, every door you knock on and life-changing moment you create with our customers means you will have the whole team behind you. This is a job for everyone and if you love people, you’re going to build a fantastic career with a range of opportunities.
The must haves
There are only three things that are deal-breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
We believe in rewarding our people, so here’s what you’ll get:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific postcodes mentioned in the job description. Being able to demonstrate your knowledge of the local area during your interview can show your commitment and readiness for the role.
✨Tip Number 2
Highlight any previous experience you have in customer service or technical roles, even if it's informal. This will help you stand out as someone who understands the importance of connecting with customers and solving their problems.
✨Tip Number 3
Prepare to discuss how you handle unexpected challenges. Since the role involves troubleshooting and working independently, showcasing your problem-solving mindset will be crucial in the interview.
✨Tip Number 4
Be ready to talk about your adaptability and how you manage working outdoors in various weather conditions. This shows that you understand the demands of the job and are prepared for the physical aspects of being a Field Service Engineer.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Field Service Engineer role. Emphasise any customer service experience, problem-solving abilities, and technical skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your problem-solving mindset. Mention why you are interested in this specific role and how you can contribute to the company’s success.
Highlight Relevant Qualifications: If you have a UK manual driving licence or experience working outdoors, make sure to mention these qualifications prominently. They are essential for this role and will strengthen your application.
Prepare for the Video Assessment: Since there is a video assessment as part of the application process, practice answering common interview questions. Be ready to discuss your approach to customer service and how you handle challenging situations.
How to prepare for a job interview at Confidential
✨Show Your People Skills
As a Field Service Engineer, you'll be the friendly face of the brand. Make sure to highlight your ability to connect with customers and provide exceptional service during the interview.
✨Demonstrate Problem-Solving Abilities
The role requires a problem-solving mindset. Be prepared to discuss specific examples where you've successfully resolved issues or helped others, showcasing your passion for helping customers.
✨Emphasise Adaptability
No two days are the same in this job. Share experiences that demonstrate your ability to adapt to different situations, whether it's working outdoors in various weather conditions or troubleshooting technical issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training process, and career progression opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
