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- Tasks: Provide top-notch support for DERMS applications and ensure smooth system performance.
- Company: Join a forward-thinking energy company dedicated to sustainability.
- Benefits: Attractive salary, flexible working hours, and opportunities for skill development.
- Why this job: Be part of the energy revolution and make a difference in the industry.
- Qualifications: Experience in customer support and a passion for technology.
- Other info: Exciting work environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Location - Edinburgh/Paris/Bucharest
Key Responsibilities:
- Deliver L2/L3 support for DERMS applications, integrations, and services.
- Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources.
- Investigate and resolve incidents, service requests, and escalations in alignment.
Customer Support Engineer - DERMS in Falkirk employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - DERMS in Falkirk
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Support Engineer.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss L2/L3 support scenarios and how we’ve tackled incidents in the past. Real-life examples will make us stand out!
✨Tip Number 3
Show our passion for DERMS and energy management! Research the latest trends and challenges in the industry, and be ready to share our thoughts during the interview. It’ll show we’re not just looking for any job, but this job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight our relevant experience with grid control systems and distributed energy resources.
We think you need these skills to ace Customer Support Engineer - DERMS in Falkirk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical skills related to DERMS applications. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Customer Support Engineer role and how your skills can help us deliver top-notch support for DERMS applications. Keep it engaging and personal!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've successfully resolved incidents or service requests. We love seeing how you tackle challenges, especially in a tech environment like ours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Confidential
✨Know Your DERMS Inside Out
Make sure you understand the basics of Distributed Energy Resource Management Systems (DERMS) and how they integrate with grid control systems like SCADA, ADMS, and EMS. Brush up on your knowledge about common issues and solutions in this area, as it will show your potential employer that you're genuinely interested and knowledgeable.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific incidents you've resolved in previous roles, especially those related to L2/L3 support. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you approached the problem and what the outcome was. This will demonstrate your analytical skills and ability to handle pressure.
✨Familiarise Yourself with Monitoring Tools
Since monitoring system availability and performance is a key responsibility, be ready to talk about any monitoring tools or software you've used in the past. If you can, research the tools commonly used in the industry and mention them during your interview to show that you're proactive and well-prepared.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges they face with DERMS applications, or how success is measured in the role. Asking questions not only shows your interest but also helps you gauge if the company is the right fit for you.
